[{"data": [{"HEADER": {"data": [{"answer": "2023-09-26", "question": "Date of visit:", "colNumber": 4}, {"answer": "13:30", "question": "Start of visit:", "colNumber": 5}, {"answer": "14:00", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Heinz Martin, Gender: Férfi, Estim. Age: 33, Estim. Height: 180, Hair color: Sötétbarna, Hair Length: Hosszú, Build: Vékony, Special Characteristic: Szakáll, orrpiercing, fülbevalók", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 1, "answer": "Yes, but only gave me directions [1]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 5, "score_percent": 0.625}, "Comments": {"data": [{"answer": "Exkluzív szalon, professzionális kiszolgálás, kedves alkalmazottak.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt ilyen, mindennel maximálisan elégedett voltam, nagyon jól éreztem magamat.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185345 - 1034 - DUNA AUTÓ ZRT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "A telefonon megbeszélt elvégzendő feladatokat pontosította velem.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 1, "answer": "one [1]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 2, "score_percent": 0.4}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "GDPR-t nem töltöttem ki.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-08-17", "question": "Date of visit:", "colNumber": 4}, {"answer": "09:20", "question": "Start of visit:", "colNumber": 5}, {"answer": "09:50", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Bacsik József, Gender: Férfi, Estim. Age: 50, Estim. Height: 190, Hair color: Barna, Hair Length: Rövidebb, Build: Erős, Special Characteristic: Nincs", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 1, "answer": "Yes, but only gave me directions [1]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 6, "score_percent": 0.75}, "Comments": {"data": [{"answer": "Korrekt és udvarias módon, szakmailag hozzáértően végezte mindenki a munkáját, akivel találkoztam és kapcsolatba kerültem.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt negatív élményem, gördülékenyen és rugalmasan zajlott minden az időpont egyeztetéstől az autó átvételéig.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185331 - 1046 - CARNET AUTÓ-FORT KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Üdvözlöm, tessék!", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Alaposan kikérdezett az autót illetően, hogy a feltárandó hiba lehetséges egyéb okait kizárja.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Felhívta a figyelmemet a közelgő műszaki vizsgára.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 12, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Nem", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-10-09", "question": "Date of visit:", "colNumber": 4}, {"answer": "07:32", "question": "Start of visit:", "colNumber": 5}, {"answer": "08:02", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Krisztina, Gender: Nő, Estim. Age: 40, Estim. Height: 157, Hair color: Vörös, Hair Length: Hosszú, Build: Vékony, Special Characteristic: Nem volt.", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 6, "score_percent": 0.857142857142857}, "Comments": {"data": [{"answer": "A hosszú utazás előtti átvizsgáláson kívül kértem, hogyha leszerelik hozzá a kerekeket, akkor cseréljék ki a két oldalt (az egyenletes gumikopás miatt.) Tájékoztattak, hogy a kerekeket nem szedik le alapesetben, de megcsinálják. Végül ez a tétel nem jelent meg a számlán. Az Opelszalonban volt az ügyfélváró, ami csak később nyitott ki, ezért nem kapcsolhattak világítást. Széles választékú italautomaták.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A sorompóőr rossz helyre irányított. Az ügyfélvárót csak egy vékony fal választotta el a szerviztől, a munkavégzés hangja alkalmanként erősen átütött, pl. kerékcsavarás, kalapácsolás. Azt éreztették, hogy a forgalmi engedély nélkül nem álltak volna szóba velem, már a telefonos hívásnál is kérték, hogy küldjem el e-mailben és most személyesen újra elkérték. A pénztáros 8:30-ra ért be, a munkával kb. 8:15-kor végeztek, de tájékoztattak, hogy még nincs bent a pénztáros, addig hellyel kínáltak.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1203412 - 1099 - AUTÓSZALON DUNA KFT._2", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 0, "answer": "No [0]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": null, "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 0, "answer": "one or none [0]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": "A Soroksári útról délről érkezve nem láttam külön táblát, a GPS segített odatalálni. Amikor odaértem az őrt kérdeztem, hogy hol találom a Suzuki szervizt és hova parkoljak. Az olyan korán még bőven zárva tartó Suzuki szalonhoz irányított, ami a legtávolabb van a szerviztől. Az utcán sétált egy ott dolgozó kolléga, aki láthatta, hogy tanácstalan vagyok, merre induljak - és ő segített egyértelműen útba vezetni.", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "No", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 2, "answer": "two [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": "Korán érkeztem, még teljesen sötét volt az ügyféltér. Kb. 10 perc után felkapcsoltak két villanyt, amiből az egyiket rögtön le is kapcsolták. Hideg volt a reggel, de a hőmérséklet így is megfelelő volt.", "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 2, "score_percent": 0.285714285714286}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó reggelt kívánok, miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Hosszú utazás előtti átvizsgálást és a kerekek oldalának megcserélését kértem. Kérdezte, hogy mikor volt utoljára szervizben, ami miatt indokolt lehet vagy tapasztaltam-e valami hibát esetleg.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 9, "score_percent": 0.9}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "A kezembe adta a GDPR nyilatkozatot, de nem töltötte ki. A pénztáros végül így vette el, pedig megemlítettem, hogy nincs kitöltve, azt mondta, nem baj.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-08-18", "question": "Date of visit:", "colNumber": 4}, {"answer": "08:56", "question": "Start of visit:", "colNumber": 5}, {"answer": "09:26", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Németh Jenő, Gender: Férfi, Estim. Age: 50, Estim. Height: 170, Hair color: Barna, Hair Length: Rövid, kopaszodó, Build: Átlagos, Special Characteristic: Körszakáll", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 5, "score_percent": 0.714285714285714}, "Comments": {"data": [{"answer": "Amikor leparkoltam a munkafelvevő kijött elém a parkolóba, már várt rám, nem kellett keresni. A szerviz végén ő maga hozta ki nekem az autót (nem volt ülésfólia, nem kellett eltávolítani). Amíg várakoztam le tudtam ülni egy kanapéra, az úr megmutatta nekem hogy hol találom a kávé automatát és a mosdót. Tényleg törődött velem. Közben egyszer odajött tájékoztatni a szűrcsere szükségességéről és az áráról.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A kanapék amin várakoztam foltosak voltak. Meg kellett néznem hogy hova ülök", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185395 - 1101 - TAFÁK KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Üdvözlöm! Németh Jenő vagyok.", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Tudta hogy miért mentem, felkészült volt, felajánlotta, hogy megnézik a szűrőket is és majd szólnak hogy kell-e velük valamit csinálni.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Szűrőcserét javasolt és meg is csinálták.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 0.909090909090909}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Szűrőcserét.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 5, "score_percent": 1}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Igen", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "A szűrőket, mint kapcsolódó terméket javasolta.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 2, "score_percent": 0.5}}, {"HEADER": {"data": [{"answer": "2023-08-18", "question": "Date of visit:", "colNumber": 4}, {"answer": "07:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "07:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Pusztai Iván, Gender: Férfi, Estim. Age: 48, Estim. Height: 183, Hair color: Sötétbarna, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Nincs", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 1, "answer": "Yes, but only gave me directions [1]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 4, "score_percent": 0.571428571428571}, "Comments": {"data": [{"answer": "Gyors és precíz munkavégzést tapasztaltam a szervizben tett látogatásom során.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Egyáltalán nem tudok negatív tapasztalatot említeni.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185355 - 1142 - HUNGAROCAR 2000 ZRT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó reggelt, miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Megkérdezte, hogy a szerviz okát jelentő visszahíváson kívül segíthet-e, majd a felmerült további igényt (ablaktörlő lapát csere) hatékonyan segített elintézni.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Kérdésre gyári ablaktörlő lapátok megvásárlását ajánlotta.", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Visszahívás miatt vittem szervízbe az autót.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 2, "score_percent": 0.666666666666667}}, {"HEADER": {"data": [{"answer": "2023-08-16", "question": "Date of visit:", "colNumber": 4}, {"answer": "14:28", "question": "Start of visit:", "colNumber": 5}, {"answer": "14:58", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Szabó Zoltán, Gender: Férfi, Estim. Age: 40, Estim. Height: 190, Hair color: Barna, Hair Length: Rövidebb, Build: Erős, Special Characteristic: Nincsen", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 6, "score_percent": 0.857142857142857}, "Comments": {"data": [{"answer": "Kiemelkedően udvarias és kedves kiszolgálás, kedves volt mindenki, akivel találkoztam. Kellemes látogatás volt, valódi ügyfélként is visszatérnék.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt ilyen, talán egy gyereksarok jó lenne a várakozáshoz, amennyiben valaki gyerekkel érkezik. Plusz a székek mellett 1-2 asztal, esetleg kávéautomata is a víz mellé.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185335 - 1162 - AUTÓ-SZENTMIHÁLY KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Easy to find, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 1, "answer": "two answers [1]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 5, "score_percent": 0.714285714285714}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Tessék, miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Egy megerősítő kérdést tett fel azzal kapcsolatban, stimmel-e amit az időpontfoglalásnál lát, mint elvégzendő munka.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": null, "question": "The employee informed you ...", "colNumber": 69}, {"answer": "No", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 0, "answer": "none [0]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 1, "score_percent": 0.2}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Nem", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-07", "question": "Date of visit:", "colNumber": 4}, {"answer": "11:58", "question": "Start of visit:", "colNumber": 5}, {"answer": "12:28", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Kulcsár Antal, Gender: Férfi, Estim. Age: 55, Estim. Height: 176, Hair color: Ősz, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Szemüveg", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 1, "answer": "Yes, but only gave me directions [1]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 5, "score_percent": 0.625}, "Comments": {"data": [{"answer": "A munkatársak a munkafelvevőtől a pénztárosig nagyon kedvesek és készségesek voltak", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Negatív élményem az volt, amikor megláttam a számla végösszegét-a munkadíj költségét nagyon soknak tartom", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185388 - 1171 - SUZU-GÉRO Kft._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 0, "answer": "No [0]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 0, "answer": "one or none [0]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": "Az ügyféltér a Pesti úton, a szerviz az Egervár utcában van", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 3, "score_percent": 0.428571428571429}, "Job taking up": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": null, "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "A kért szerviz gyakorlatilag megfelel egy 5 éves átvizsgálásnak", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 8, "score_percent": 0.8}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 2, "score_percent": 0.4}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": null, "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "Klíma szerviz esetén ingyenes prémium assistance jár", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 0, "answer": "No [0]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 1, "score_percent": 0.25}}, {"HEADER": {"data": [{"answer": "2023-09-20", "question": "Date of visit:", "colNumber": 4}, {"answer": "08:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "08:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Krisztián, Gender: férfi, Estim. Age: 30, Estim. Height: 180, Hair color: barna, Hair Length: rövid, Build: átlagos, Special Characteristic: nincs", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 7, "score_percent": 1}, "Comments": {"data": [{"answer": "Tetszik, hogy belül rendkívül tágas a tér, és kellemesen lehet az időt eltölteni, illetve az is, hogy beszédbe lehet elegyedni a kollégákkal.\nTovábbá a családi vállalkozási jelleg is nagyon tetszik.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt ilyen, minden megfelelő volt, problémamentesen zajlott minden.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185400 - 1185 - VARRÓ AUTÓHÁZ KFT. Üllői út_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Napszaknak megfelelően köszöntött, és a látogatásom céljával kapcsolatosan érdeklődött.", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Érdeklődött, hogy milyen célból hoztam, és a márka iránti elégedettséggel kapcsolatosan is kérdezett.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Igen, minden rendben megoldott volt.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Nem volt visszahívási kampány az autóra, ellenben egy fejegység software frissítést megvalósítottak.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"score": 1, "answer": "Yes [1]", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 2, "score_percent": 0.5}}, {"HEADER": {"data": [{"answer": "2023-08-16", "question": "Date of visit:", "colNumber": 4}, {"answer": "07:56", "question": "Start of visit:", "colNumber": 5}, {"answer": "08:26", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Nem mutatkozott be, kártya nem volt rajta, Gender: Férfi, Estim. Age: 50, Estim. Height: 185 cm, Hair color: Őszülő, Hair Length: Tüskés rövid, Build: Sovány, Special Characteristic: Szemüveges", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 7, "score_percent": 0.777777777777778}, "Comments": {"data": [{"answer": "A pénztár a munkafelvétel helyén van nem is volt szükség elkísérni. Egyedi plusz kérdéseimre is készséggel válaszoltak. A megbeszélt idő előtt már pár perccel átvették az autót. Parkolni már korábban érkeztem, a telephely zárva volt, de az őr kinyitotta. A mosdó rendkívül tiszta volt.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Egy ottani kutya és egy macska volt az ügyféltérben, bár nem voltak zavaróak. A várakozásom ideje alatt kiállított autókat néztem, senki nem jött oda hozzám.\nBár a saját munkalapjuk előttem volt átadáskor a pulton, abból nem kaptam külön példányt, csak számlát.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185401 - 1191 - VARRÓ AUTÓHÁZ KFT. Nagykőrösi út_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot! Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 0, "answer": "No [0]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Segített kibontani a probléma forrását, hogy mennyire időszerű most a jelenlegi beavatkozás.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Egyből segített feltárni a problémát, az ablaktörlőlapát cseréjének fontosságát és helyes használatát, legfőképp télen.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 0.833333333333333}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Nem", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-21", "question": "Date of visit:", "colNumber": 4}, {"answer": "08:30", "question": "Start of visit:", "colNumber": 5}, {"answer": "09:00", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Csengery Gábor, Gender: férfi, Estim. Age: 55, Estim. Height: 170, Hair color: barna, Hair Length: rövid, Build: átlagos, Special Characteristic: nincs", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 6, "score_percent": 0.857142857142857}, "Comments": {"data": [{"answer": "Nagyon segítőkész csapat, kellemes környezet, ahol lehet várakozni.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt ilyen, minden tökéletes volt az ottlétem alatt.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185350 - 1213 - GOLDCAR KFT_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Napszaknak megfelelően köszönt és érdeklődött a látogatásom céljáról.", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Érdeklődött, hogy milyen célból érkeztem és mit tehetnek értem, sőt az allergiás problémáim miatt további megoldást is kerestek (aktív szénszűrős pollenszűrő), de sajnos ehhez a típushoz nem elérhető a gyári.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Aktív szenes pollenszűrő.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 5, "score_percent": 1}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "A szükséges nyomtatványokat az adatok felvitele után kinyomtatták és aláírtam.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Az allergiás problémáim miatt további megoldást is kerestek (aktív szénszűrős pollenszűrő), de sajnos ehhez a típushoz nem elérhető a gyári.", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"score": 1, "answer": "Yes [1]", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 3, "score_percent": 0.6}}, {"HEADER": {"data": [{"answer": "2023-07-28", "question": "Date of visit:", "colNumber": 4}, {"answer": "10:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "10:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Balog János, Gender: férfi, Estim. Age: 30, Estim. Height: 180, Hair color: fekete, Hair Length: rövid, Build: vékony, sportos, Special Characteristic: enyhe szakáll", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 7, "score_percent": 0.875}, "Comments": {"data": [{"answer": "Nagyon kedves és segítőkész kollégák vannak a szervizben és a szalonban, akik az összes és még a látens ügyfél igények kielégítését is megvalósítják.\nNagyon jó volt, hogy nem kellett várni és hogy nem kellett előzetesen pontos időpontra mennem, hanem bármikor tudtam menni. Ez nyilván annak tudható be, hogy jelenleg a nyári szabadságolások miatt nem annyira leterheltek, és lehetőség van ad hoc módon ügyintézni.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Egyáltalán nem tapasztaltam semmilyen negatívumot a látogatásom során.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185371 - 1224 - Kövesdán Kft._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Belépés után üdvözöltek, és megkérdezték, hogy miben segíthetnek.", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Elmondtam, hogy milyen céllal érkeztem és ennek megfelelően segített a megfelelő munkatárs megszólításában, akivel együtt nézték meg az autót, és ezt követően végezték el a munkát.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Nem kellett ajánlani, mert nem termék / szolgáltatás vásárlásával kapcsolatban mentem. Emiatt ez a kérdés itt nem releváns. Határozottan elmondtam, hogy mit szeretnék, így nem volt szükség további termék / szolgáltatás ajánlására.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 4, "score_percent": 0.8}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "Nem kellett várakoznom, azonnal sorra kerültem.", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "Nem kellett ajánlani, mert nem termék / szolgáltatás vásárlásával kapcsolatban mentem. Emiatt ez a kérdés itt nem releváns. Határozottan elmondtam, hogy mit szeretnék, így nem volt szükség további termék / szolgáltatás ajánlására.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Nem kellett ajánlani, mert nem termék / szolgáltatás vásárlásával kapcsolatban mentem. Emiatt ez a kérdés itt nem releváns. Határozottan elmondtam, hogy mit szeretnék, így nem volt szükség további termék / szolgáltatás ajánlására.", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Korábban már elvégezték rajta, így ez nem releváns jelenleg.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 3, "score_percent": 1}}, {"HEADER": {"data": [{"answer": "2023-09-21", "question": "Date of visit:", "colNumber": 4}, {"answer": "14:55", "question": "Start of visit:", "colNumber": 5}, {"answer": "15:25", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Gonda András, Gender: férfi, Estim. Age: 40, Estim. Height: 180, Hair color: szürke / barna, Hair Length: rövid, Build: vékony, Special Characteristic: tetoválás a jobb kar alsó részén", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 0, "answer": "No [0]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": "Nem volt kérdésem. Így ez a pont irreleváns.", "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 1, "answer": "Yes, but only gave me directions [1]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 2, "score_percent": 0.285714285714286}, "Comments": {"data": [{"answer": "Tetszett, hogy nem csak hellyel, hanem kávéval is kínáltak. Ez igazán jó és fontos apróság, mellyel kedveskedni lehet az ügyfeleknek. Nem nagy tétel a szerviz számára, de rendkívül figyelmes, ráadásul ingyenesen biztosítják ezt. Korábban ilyennel egyetlen szalonban sem találkoztam.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Egy negatívumot tudok kifejteni: amikor a fejegység és szoftver frissítésre rákérdeztem, akkor közölték, hogy ezt óradíjas alapon tudják csak frissíteni, 30-30 ezer Ft-ért. Úgy gondolom, hogy ennek ingyenesnek kellene lennie, így nem érzem ezt, hogy miért nem tudják ingyenesen biztosítani a frissítési szolgáltatásokat.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185343 - 2031 - DI-FER KFT. Érd_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 1, "answer": "two answers [1]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 5, "score_percent": 0.714285714285714}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot kívánok, miben lehet a segítségére?!", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Érdeklődött a látogatásom célját illetően, és azzal kapcsolatosan, hogy pontosan milyen szolgáltatásokat szeretnék a helyszínen igénybe venni.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 2, "score_percent": 0.4}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Igen, két nyomtatványt is ki kellett tölteni, ezeket kitöltötték, az adatokat rögzítették.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-08-25", "question": "Date of visit:", "colNumber": 4}, {"answer": "14:25", "question": "Start of visit:", "colNumber": 5}, {"answer": "14:55", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Barthos Béla, Gender: férfi, Estim. Age: 40, Estim. Height: 180, Hair color: barna, Hair Length: rövid, Build: átlagos, Special Characteristic: nincs", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 6, "score_percent": 0.857142857142857}, "Comments": {"data": [{"answer": "Mindenre rákérdeztek, de a gyorsaság és a professzionalizmus tetszett.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Lehet több asztal és szék, ahol az ember kényelmesen el tudja tölteni a várakozási időt, ugyanis jelenleg csak két olyan asztal van, ahol lehet dolgozni.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185360 - 2042 - ITC AUTO HUNGARY KFT. Budaörs_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Napszaknak megfelelően köszöntöttek, és megkérdezték, hogy milyen ügyben érkeztem.", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Megkérdezte, hogy milyen célból hoztam a járművet átvizsgálásra, és volt-e bármilyen probléma az utóbbi időszakban vele.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-19", "question": "Date of visit:", "colNumber": 4}, {"answer": "12:53", "question": "Start of visit:", "colNumber": 5}, {"answer": "13:23", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Elek Bendegúz, Gender: Férfi, Estim. Age: 28, Estim. Height: 180, Hair color: Sötétbarna, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Borosta", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 1, "answer": "Yes, but only gave me directions [1]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 4, "score_percent": 0.571428571428571}, "Comments": {"data": [{"answer": "Keréknyikorgással kerestem fel a szervizt, nem lehetett előre tudni hogy mi a hiba és hogyan lehet megoldani, ezért nem tudtak előzetes árajánlatot adni és a várható időtartamról tájékoztatni. Az ügyintéző kijött velem, megnézte az autót, figyelt rám, látszott hogy érdeklődve keresi a megoldást. A végén kérdeztem az utólag beszerelt kihangosítóval kapcsolatban, újra kijött, megnézte, meg is tudta oldani a gondot. Amíg várakoztam, csinált nekem egy kávét is. Minden hibát gyorsan orvosoltak.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Megkérdeztem hogy a fejegységet ki tudják-e cserélni. Azt mondta, hogy ritkán van erre utólag példa, de ha be tudok valahonnan szerezni egyet akkor a beszerelésben tudnak segíteni.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185353 - 2062 - HERCEGHALOM INTERAT ZRT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot kívánok! Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 0, "answer": "No [0]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Megkérdezett az általam tapasztalt hibáról, ezzel kapcsolatos kérdéseket tett fel, látszott, hogy tudja hogy mit kell keresni és mit jelentenek a különböző hibák.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 0, "answer": "No [0]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": null, "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 0.833333333333333}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Én érdeklődtem fejegység iránt, ő felajánlotta, hogy tudnak segíteni beszerelésben ha szükségem van rá.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": null, "question": "The employee informed you ...", "colNumber": 69}, {"answer": "No", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 0, "answer": "none [0]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 1, "score_percent": 0.2}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-15", "question": "Date of visit:", "colNumber": 4}, {"answer": "07:52", "question": "Start of visit:", "colNumber": 5}, {"answer": "08:22", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Nem mutatkozott be, névtáblája nem volt, Gender: Férfi, Estim. Age: 50, Estim. Height: 170, Hair color: Ősz, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Olvasószemüveget viselt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 0, "answer": "No [0]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 0, "answer": "No [0]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 3, "score_percent": 0.375}, "Comments": {"data": [{"answer": "Nem volt csúszás, így nem kellett tájékoztatniuk. Visszahívási kampányra vittem a kocsit, díjmentesen, nem volt szükséges útbaigazítás a pénztárhoz. A rendszerbe szerették volna regisztrálni az adataimat, de nem vittem magammal a forgalmi engedélyemet, ezt rugalmasan kezelték, a szervizkönyvből írták ki az adatokat.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Visszahívási kampányra vittem az autót, konkrétan semmi tájékoztatást nem kaptam, sem a várható időtartamról, sem arról, hogy mi fog történni, leültettek és mondták, hogy majd szólnak, ha kész. Munkalap saját példányukat aláíratták velem, de én nem kaptam belőle saját példányt. A szervizkönyvbe írták a javítás elvégzését, dátum nélkül.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185393 - 2151 - SZELECZKI KFT_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 0, "answer": "No [0]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 0, "answer": "one or none [0]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": "A telephely megtalálása könnyű volt. Azon belül nem volt egyértelmű, nem találtam elsőre a szerviz bejáratot, hogy a közelébe álljak meg kocsival. Gondoltam, hogy a szalonba belépve lesz a munkafelvevés, de ez sem volt egyértelműen jelölve. A szalonba lépve csak értékesítő pultokat láttam, az autók takarásában bal oldalt láttam meg a \"munkafelvétel\" feliratot.", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 3, "score_percent": 0.428571428571429}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "\"Jó reggelt, miben tudok segíteni.\"", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 9, "score_percent": 0.818181818181818}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": null, "question": "The employee informed you ...", "colNumber": 69}, {"answer": "No", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 0, "answer": "none [0]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 1, "score_percent": 0.2}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Nem töltetett ki velem GDPR nyilatkozatot vagy nem ismertette. Csak a munkalapot kellett aláírnom, amiről nem tájékoztattak, hogy szerepel-e ott GDPR nyilatkozat.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Mivel visszahívási kampányra vittem az autót, ezért ellenőriznie kellett.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 1, "score_percent": 0.333333333333333}}, {"HEADER": {"data": [{"answer": "2023-09-19", "question": "Date of visit:", "colNumber": 4}, {"answer": "14:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "14:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Hum Angéla, Gender: Nő, Estim. Age: 45, Estim. Height: 175, Hair color: Szőkés barna, Hair Length: Hosszú, Build: Átlagos, Special Characteristic: Szemüveg", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 5, "score_percent": 0.714285714285714}, "Comments": {"data": [{"answer": "Az időpontfoglalási lehetőségek gazdagsága és a szalon világossága.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A szalon tisztasági állapota, “komolyabb” várakozásra alkalmas tér hiánya, újságokkal, vízzel-kávéval, gyereksarokkal.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185344 - 2401 - DI-FER KFT. Dunaújváros_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": "Miután az épületbe érkezik a vásárló, ott már nincsen “Munkafelvétel” felirat sehol, bár rögtön abba a pultba “botlik” az ember, ahol ezt meg lehet tenni, mégis jó lenne egy egyértelműsítő felirat.", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "No", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 2, "answer": "two [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": "A padló láthatóan koszos volt, az ablakok szintén.", "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 6, "score_percent": 0.857142857142857}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 0, "answer": "No [0]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 9, "score_percent": 0.818181818181818}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Igen, kitöltette", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 0, "answer": "No [0]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-25", "question": "Date of visit:", "colNumber": 4}, {"answer": "10:30", "question": "Start of visit:", "colNumber": 5}, {"answer": "11:00", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Uhlaczki Norbert, Gender: férfi, Estim. Age: 40, Estim. Height: 180, Hair color: barna, Hair Length: rövid, Build: átlagos, Special Characteristic: nincs", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 7, "score_percent": 1}, "Comments": {"data": [{"answer": "Ez az a hely, ahová ha tehetem, inkább többé nem megyek vissza.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Sajnos csak negatív tapasztalatom van. Eleve a kiegészítő vásárlásához kapcsolódó márkaszervizes kedvezmény nem lett érvényesítve. Ez kb. 2e Ft-os veszteség.\nA kiegészítő átvétele is problémásan ment, mert az nem a Suzuki részlegnél van, hanem egy teljesen másik épületben, ahol hiába van 7 db. ember a raktárban, ők egészen mással foglalkoztak.\nEzt követően vissza a Suzuki részlegre, majd közölték, hogy át a Renault részlegre.\nAzt gondolom, hogy ez így nem igazán ügyfélbarát megoldás.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "No", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": "Az integrált kiszolgálás, ahol biztosítják, hogy bemegyek, felveszik a munkát, átadom a kulcsot, és intézik a szükséges tevékenységeket.\nEz itt nem működött, ráadásul hiába volt minden e-mailben egyeztetve, úgy látszódott, hogy nem igazán vannak a kollégák a helyzet magaslatán.\nEzen nem csodálkozom, tekintettel arra, hogy ilyen nagyságú csapatot nem is lehet érdemben jól összefogni.\nAzt tudom mondani, hogy talán kevesebb márka, és több figyelem... Ezáltal az ügyfélélmény is jelentősen tudna emelkedni.", "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185328 - 2451 - AUTÓCENTRUM Szabó Kft. Érd_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 0, "answer": "No [0]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": null, "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 0, "answer": "one or none [0]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": "Túl sok autó, nem egyértelmű jelzések, és emiatt minden mindennel keveredik. Bár táblák voltak, azok nem voltak egyértelműek.", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 3, "score_percent": 0.428571428571429}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Köszöntött, de várni kellett. Sajnos annyira nem volt szimpatikus a kialakult helyzet. Hiába van több ügyintéző, érdemben nem igazán tudtak foglalkozni velem.", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "No", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "No", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 1, "answer": "2-3 answers [1]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 0, "answer": "No [0]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Kérdéseket tett fel.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 7, "score_percent": 0.636363636363636}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "15-30 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Nem tudom, hogy a korábbi Autócentrum Szabó Kft-s adatbázisban szerepelnek-e az adataim, de a helyszínen nem kellett ilyen jellegű papírokat tölteni.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-10-02", "question": "Date of visit:", "colNumber": 4}, {"answer": "15:20", "question": "Start of visit:", "colNumber": 5}, {"answer": "15:50", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Nem mutatkozott be., Gender: Nő, Estim. Age: 28, Estim. Height: 160, Hair color: Barna, Hair Length: Hosszú, Build: Teltebb, Special Characteristic: Szemüveges", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"answer": "N/A", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": "Mivel rendszerhiba miatt nem tudtak számlát kiállítani, a kulcsátadásnál közölték, hogy ez a vizsgálat most a szerviz ajándéka, nem kell fizetni, szerencsés vagyok. Mivel számlát így nem kaptam, elvettem egy névjegykártyát a pultról, amit feltöltöttem ide.", "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 0, "answer": "No [0]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 3, "score_percent": 0.5}, "Comments": {"data": [{"answer": "Ahol várakoztam, látni lehetett, ahogy vizsgálják az autót, tényleg alaposan átnézték, láttam, ahogy megemelik. Amíg vártam, kávéval kínáltak. A szervizes kolléga személyesen mondta el az átvizsgálás eredményét, nagyon szakszerűen. Az autót kedvesen közvetlenül a bejárat elé parkolták a végén, nem kellett keresnem.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Mivel rendszerhiba miatt nem tudtak számlát kiállítani így számla nélkül jöttem el. De kompenzálták és ez pozitív, hogy a javítás ingyen volt.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1203413 - 2509 - ITC AUTO HUNGARY KFT. Esztergom_2", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": "Kicsit tömve volt a parkoló, messzebbre tudtam csak leállni a bejárattól.", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": "Rögtön megláttam a munkafelvételi pultot, nem volt bent ügyfél.", "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Tessék!", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "No", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 2, "answer": "3-4 answers [2]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "A szervizes úr javasolt egy aksicserét az autómon, de közölték, hogy a rendszer hibája miatt nem tudnak számlát kiállítani, így most nem tudják kicserélni, de kérdésemre az árát megmondták. Viszont a kérdéseimre nem a fiatal barna hölgy válaszolt, aki felvette a munkát, hanem a mellette ülő középkorú szőke kolléganője, aki szakmailag jóval felkészültebb volt.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 7, "score_percent": 0.636363636363636}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 1, "answer": "one [1]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 1, "score_percent": 0.2}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Rendszerhiba volt.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 2, "score_percent": 0.4}}, {"HEADER": {"data": [{"answer": "2023-08-11", "question": "Date of visit:", "colNumber": 4}, {"answer": "13:57", "question": "Start of visit:", "colNumber": 5}, {"answer": "14:27", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Bravics Szabolcs, Gender: Férfi, Estim. Age: 50, Estim. Height: 185, Hair color: Ősz, Hair Length: Rövid, Build: Vékony, Special Characteristic: Nincsen", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 1, "answer": "Yes, but only gave me directions [1]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 6, "score_percent": 0.75}, "Comments": {"data": [{"answer": "Emberileg mindenki, akivel kommunikáltam, kiemelkedően pozitív volt, törődtek velem és kedvesen viselkedtek. Ez egy nagyon pozitív élmény volt.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A kezdeti útba igazodási nehézségek, továbbá, hogy a munkafelvevő pultban először nem volt senki. Ennek okát azonban megtudtam, szabadságok miatt emberhiány volt. Nagyon korrekt csapat.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185359 - 2604 - INTER AUTÓHÁZ-VÁC KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 0, "answer": "No [0]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 0, "answer": "one or none [0]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": "Nem egyértelmű, hogy hol a szerviz munkafelvételi része, a munkafelvétel szó bár ki van írva, nem könnyen észrevehető, mivel mellette nagy KIA és “új autó átvétel” feliratok vannak, amik mellett az ember nem is keresi a Suzuki szerviz munkásfelvételét.", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 3, "score_percent": 0.428571428571429}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Üdvözlöm! Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 0, "answer": "No [0]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": "Ilyesmiről nem esett szó.", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Korrekt módon felmérte az igényeimet és annak megfelelően történt minden.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Légzsák hibajelző üzenet okának kiderítése, közelgő műszaki vizsga", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 0.916666666666667}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": null, "question": "The employee informed you ...", "colNumber": 69}, {"answer": "No", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 0, "answer": "none [0]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 1, "score_percent": 0.2}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": null, "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 0, "answer": "No [0]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-21", "question": "Date of visit:", "colNumber": 4}, {"answer": "13:30", "question": "Start of visit:", "colNumber": 5}, {"answer": "14:00", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Cseri Zsolt, Gender: Férfi, Estim. Age: 44, Estim. Height: 190, Hair color: Sötétbarna, Hair Length: Rövid, Build: Erős, Special Characteristic: Szemüveges", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 4, "score_percent": 0.571428571428571}, "Comments": {"data": [{"answer": "Gyors és korrekt szervízelés, kedves munkatársak, barátságos hangulat.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt negatív élményem, maximálisan pozitív ügyfélélményben volt részem.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185362 - 2701 - JANSIK-AUTÓHÁZ KFT. Cegléd_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Megkérdezte, mire van szükségem, valamint rákérdezett egyéb, kapcsolódó szervízfeladatokra is.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 9, "score_percent": 0.9}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": null, "question": "The employee informed you ...", "colNumber": 69}, {"answer": "No", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 0, "answer": "none [0]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 1, "score_percent": 0.2}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Adatkezelési nyilatkozatot nem töltöttem ki.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-08", "question": "Date of visit:", "colNumber": 4}, {"answer": "14:50", "question": "Start of visit:", "colNumber": 5}, {"answer": "15:20", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Krupánszki György, Gender: férfi, Estim. Age: 28, Estim. Height: 185, Hair color: barna, Hair Length: rövid, Build: magas, vékony, Special Characteristic: nincs, teljesen átlagos", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 5, "score_percent": 0.714285714285714}, "Comments": {"data": [{"answer": "Tetszett, hogy a Suzuki ajándéktárgyak látható helyen vannak, amíg várakoztam (nagyon kis időt), nézegettem őket.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A szerviz előtt parkoltam le, nem tudtam, merre van a munkafelvétel. Az első ajtó zárva volt, rajta papír nyíllal, merre menjek. Elindultam abba az irányba, és egy nyitott szerviz műhely felé mutatott. Ott elbizonytalanodtam, majdnem visszafordultam, majd rövid bénázás után megláttam hátul az üzletet.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185392 - 2854 - SZÁRAZ KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": "A szervizt könnyen megtaláltam, de az ügyfélszolgálatot picit keresnem kellett, de technikai terepen egy kicsit mindig el vagyok veszve.", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": "Minden rendben volt.", "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Köszönt majd megkérdezte, miben segíthet.", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 0, "answer": "No [0]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Kedves volt, és emlékezett a múlt heti telefonbeszélgetésünkre, amikor időpont miatt hívtam a szervízt.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Az ablaktörlők cseréjét javasolta. Az egyik ablaktörlő tényleg kopott volt, de ő javasolta, hogy mindkettőt érdemes lenne lecserélni. Az autót otthagytam a szerviz idejére, és az alatt hívott fel emiatt, és az árat is megmondta. Én jóváhagytam a cserét.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 0.916666666666667}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Ablaktörlőt.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": null, "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-08-30", "question": "Date of visit:", "colNumber": 4}, {"answer": "12:56", "question": "Start of visit:", "colNumber": 5}, {"answer": "13:26", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Sinka Péter, Gender: férfi, Estim. Age: 43, Estim. Height: 190, Hair color: ősz, Hair Length: rövid, Build: átlagos, Special Characteristic: tetovált karok", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 0, "answer": "No [0]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 0, "answer": "No [0]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 1, "score_percent": 0.142857142857143}, "Comments": {"data": [{"answer": "Kiemelkedően pozitív élmény nem ért a szervizben tett látogatásom során.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "16:15-re mentem az autóért, a pénztáros hölgy érezhetően sietett. Miután fizettem, számlát adott és azonnal elköszönt, meg sem várva, hogy elpakoljam a dolgaimat (visszajáró, pénztárca, szemüveg, kulcs, szerviz könyv, számla). A harmadik köszönésnél már kapkodva távoztam.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "No", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": "A munkafelvételnél nem volt semmi gond, ott úgy tűnt, hogy kellő figyelemmel vette fel az úr az autót, de mikor érte mentem, a hölgy azzal kezdte, hogy próbáltak hívni, hogy elkészült az autó, de nem vettem fel a telefont. Nem értettem, miért hívnak, mivel az úrral abban egyeztünk meg, hogy 4-ig dolgozom, ezért 16:10-re jönnék az autóért. Az úr mondta, hogy nyugodtan jöhetek fél 5-ig bármikor, addig vannak nyitva, telefonálásról nem volt szó. A pénztáros hölgy erre azt mondta, hogy a kolléga sajnos nem emlékezett rá, miben egyeztünk meg, és nem írta fel a papírra, ezért próbáltak telefonon elérni - mint kiderült, rossz telefonszámon. Megtörtént a rendszerben az adatmódosítás, de GDPR nyilatkozatot nem töltöttünk ki.", "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185349 - 2902 - GÉRINGER AUTÓ-MOTOR KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 2, "answer": "three answers [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 6, "score_percent": 0.857142857142857}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Az autóval kapcsolatos adatokat kérdezett, továbbá egyeztettük a szervizelés tartalmát.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Mivel még nem volt az előző szervizelések alkalmával fékfolyadék csere, most javasolta.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 0.833333333333333}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 2, "score_percent": 0.4}, "Customer reception": {"data": [{"score": 0, "answer": "No [0]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "No", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 0, "score_percent": 0}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Rákérdezett, tudok-e róla, ill. már volt-e az autó a visszahívás alatti szervizen, ezt ellenőrizte a rendszerben is. Mivel az enyém rendben volt, mondta, hogy új visszahívás azóta nem történt, rendben van az autóm.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 1, "score_percent": 0.333333333333333}}, {"HEADER": {"data": [{"answer": "2023-09-26", "question": "Date of visit:", "colNumber": 4}, {"answer": "11:57", "question": "Start of visit:", "colNumber": 5}, {"answer": "12:27", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Nem derült ki, Gender: Férfi, Estim. Age: 45, Estim. Height: 172, Hair color: Barna, Hair Length: Rövid, Build: Enyhen zömök, Special Characteristic: Körszakáll", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 0, "answer": "No [0]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 3, "score_percent": 0.428571428571429}, "Comments": {"data": [{"answer": "Nagyon kedvesek voltak, olyannyira, hogy gyakorlatilag nem hagyták, hogy fizessek a munkáért.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Negatív tapasztalatom nem volt, nagyon kedves  segítőkész volt.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185346 - 3105 - ÉSZAKKER-AUTÓ KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 2, "answer": "two [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 6, "score_percent": 0.857142857142857}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Miben segíthetek", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Az ablak nem akart leszáradni fűtés ellenére sem.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 0.909090909090909}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "No", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 1, "answer": "one [1]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 1, "score_percent": 0.2}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"score": 1, "answer": "Yes [1]", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": null, "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 0.666666666666667}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"score": 0, "answer": "No [0]", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-26", "question": "Date of visit:", "colNumber": 4}, {"answer": "09:55", "question": "Start of visit:", "colNumber": 5}, {"answer": "10:25", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Brassai Laroly, Gender: Férfi, Estim. Age: 51, Estim. Height: 178, Hair color: Ősz, Hair Length: Rövid, Build: Vékony, Special Characteristic: Bajuszos", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 1, "answer": "Yes, but only gave me directions [1]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 5, "score_percent": 0.714285714285714}, "Comments": {"data": [{"answer": "Nagyon kedves, segítőkész volt. Elmondta körülbelül mennyi a várakozási idő.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt negatív tapasztalatom. Nagyon kedves, udvarias és segítőkész volt.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185336 - 3204 - AUTÓSZÖV GYÖNGYÖS KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 0.909090909090909}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 4, "score_percent": 0.8}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Nem voltam ebben a szervizben, ezért bevitte a gépbe az adatokat.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"score": 0, "answer": "No [0]", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-12", "question": "Date of visit:", "colNumber": 4}, {"answer": "12:46", "question": "Start of visit:", "colNumber": 5}, {"answer": "13:16", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Varró Tamás, Gender: Férfi, Estim. Age: 39, Estim. Height: 178, Hair color: Barna, Hair Length: Rövid, Build: Erős, Special Characteristic: Szemüveges", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 6, "score_percent": 0.857142857142857}, "Comments": {"data": [{"answer": "Pont ebéd idő volt, de a munkafelvevő ennek ellenére felvette a kocsi adatait. Mindenről kellően tájékoztatott, meddig tart az átvizsgálás. Nagyon kedves, segítőkész volt. Megkínáltak kávéval, vízzel. Majd minden vizsgalatról részletes dokumentációt kaptam.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt negatív tapasztalatom, minden nagyon jól és megfelelően történt.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185364 - 3308 - JÁSZ-PLASZTIK AUTÓCENTRUM KFT. Eger_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Időpontra érkeztem.", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Esetleg még valami javítandó dolgot észrevett. Ahogy vizsgáltak az autót, észrevették az ablaktörlő gumit, hogy nagyon el van kopva. Megkérdeztek, hogy kicserélhetik?", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 4, "score_percent": 0.8}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"score": 1, "answer": "Yes [1]", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Igen", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 3, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "Az ablaktörlő gumi, nagyon el van kopva.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Eredeti suzuki ablaktörlőt.", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Mivel nem jártunk ebben a szervizben, bevitte az adatokat.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 4, "score_percent": 0.8}}, {"HEADER": {"data": [{"answer": "2023-09-14", "question": "Date of visit:", "colNumber": 4}, {"answer": "10:03", "question": "Start of visit:", "colNumber": 5}, {"answer": "10:33", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Schveitzer lstván, Gender: Férfi, Estim. Age: 47, Estim. Height: 182, Hair color: Barna, Hair Length: Rövid, Build: Vékony, Special Characteristic: Nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 6, "score_percent": 0.857142857142857}, "Comments": {"data": [{"answer": "Nagyon kedvesek, segítőkészek voltak. Kellemes hőmérséklet volt.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt negatív tapasztalatom. Minden megfelelően történt.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185390 - 3505 - SZABÓ GYÖRGY Miskolc_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Miben segíthetek.", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 0.909090909090909}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Pollen szűrőt", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "No", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 1, "answer": "one [1]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 2, "score_percent": 0.4}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Regisztrálta az adatokat", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-27", "question": "Date of visit:", "colNumber": 4}, {"answer": "13:58", "question": "Start of visit:", "colNumber": 5}, {"answer": "14:28", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Dobos Dávid, Gender: férfi, Estim. Age: 30, Estim. Height: 170, Hair color: barna, Hair Length: rövid, Build: vékony, Special Characteristic: semmi", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 7, "score_percent": 0.875}, "Comments": {"data": [{"answer": "Pozitív tapasztalatom, hogy a kérdéseimre udvariasan és mosolyogva válaszoltak. Mindenben segítségemre voltak.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt semmilyen negatív tapasztalatom a látogatás során.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185391 - 3701 - SZABÓ GYÖRGY Kazincbarcika_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot kívánok, tessék uram, miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He was polite and empathetic, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "No", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "No", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 2, "answer": "3-4 answers [2]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Megkérdezte az átnézés okát, meghallgatta a panaszom. Munkalapra rávezette.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Azt mondta, hogy a szervízes kolléga átnézi és a feltárt hibák után megbeszéljük a további teendőket.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 0.916666666666667}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "kb 3 perc után a szervízből kijött a Dávid és már szólított is és intéztük az ügyet.", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "nem töltöttem ki semmit.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-08-04", "question": "Date of visit:", "colNumber": 4}, {"answer": "13:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "13:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Nem volt névtábla, Gender: Férfi, Estim. Age: 60, Estim. Height: 180, Hair color: Ősz, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Szemüveges", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 9, "score_percent": 1}, "Comments": {"data": [{"answer": "Kedves és segítőkész kiszolgálásban volt részem. A folyamat alatt tájékoztatott az úriember, hogy fékolajat kellene cserélni és ennek mennyi a költsége. Korrekt kiszolgálásban volt részem.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A folyamat alatt nem tapasztaltam negatív dolgot. Minden rendben volt.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185385 - 3952 - SPECIÁL MOBIL KFT. Sárospatak_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Üdvözlöm, miben tudunk segíteni?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Teljeskörű átvizsgálás szeretnék?", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Fékolaj cserét javasolta.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 0.916666666666667}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 4, "score_percent": 0.8}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": null, "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 1, "score_percent": 0.25}}, {"HEADER": {"data": [{"answer": "2023-09-21", "question": "Date of visit:", "colNumber": 4}, {"answer": "11:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "11:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Horváth Sándor, Gender: Férfi, Estim. Age: 65, Estim. Height: 170, Hair color: Őszes barna, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 0, "answer": "No [0]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 0, "answer": "No [0]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 2, "score_percent": 0.25}, "Comments": {"data": [{"answer": "Azonnal fogadták az autót. Azonnal garanciális javításként kezelték. Nem kellett semmit sem fizetni. \nA vezető foglalkozott végig a problémával, a szervizbe is elkísérte az autót a feltárásra. \nA vezető adta vissza az autót a kulcsokkal a javítás elvégeztével. \nAz autót délelőtt vették át és másnap 11:00 kor visszaadták, hogy rendben van.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem adtak sem ajánlatot, sem pedig munkafelvételi lapot, mert garanciális javítást végeztek.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185324 - 4004 - AUTO ALFA I. ZRT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": null, "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Egyeztetésre került, hogy korábbi szerviz alkalmával okozott kár okozza a jelenlegi problémát, így most garanciálisan végzik el a javítást.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 0, "answer": "No [0]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": null, "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 9, "score_percent": 0.75}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 2, "score_percent": 0.4}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 0, "answer": "No [0]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-18", "question": "Date of visit:", "colNumber": 4}, {"answer": "14:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "14:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Oláh László kollégája, sajnos nem tudtam meg a nevét, Gender: férfi, Estim. Age: 58, Estim. Height: 170, Hair color: ősz hajú, Hair Length: rövid, Build: magas és karcsú, Special Characteristic: napszemüveg", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 0, "answer": "No [0]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 4, "score_percent": 0.5}, "Comments": {"data": [{"answer": "Rendkívűl kedvesek és szolgálatkészek voltak.\nKávéval is megkínáltak, elkísérve a váróteremig. \nA szervízes kolléga is kijött egyeztetni velem a feltárást követően, nem csak az ősz férfi aki felvette az autómat. Éreztem, hogy fontos vagyok és fontos számukra a biztonságom. Elmondták, hogy az autó rendkívül veszélyes hibákkal rendelkezik, nem javasolják a közlekedést vele!", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt negatív tapasztalatom. \nMeggyőzőek de nem rámenősek vagy tolakodóak voltak. \nBizalom gerjesztő volt minden mondatuk.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185373 - 4006 - LIMUZIN AUTÓHÁZ ÉS AUTÓSZERVÍZ KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Pontosan ugyanezt mondta. Segíthetek valamiben Önnek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Pontosan átbeszéltük a tapasztalt hibáit az autónak. Egyezettük, hogy semmi esetre sem fogom azonnal itt hagyni, mert édesapám autója ezért referálnom kell neki és pontos kalkulációt kell vinnem neki, ezt követően kerülhet csak tényleges javításra sor.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Azonnali javítást javasolt, mert életveszélyes az autó állapota. \nMegegyeztünk, hogy átbeszélem Édesapámmal és visszajelzéssel leszek. \nKérte, hogy rendkívül óvatosan és nagyon lassan menjek haza, véletlenül se menjek autópályára és ne használja senki az autót a javításig.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 0.916666666666667}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 4, "score_percent": 0.8}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "benne volt a bejelentett hiba és a szervízre foglalt időpontom és adataim.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-27", "question": "Date of visit:", "colNumber": 4}, {"answer": "14:01", "question": "Start of visit:", "colNumber": 5}, {"answer": "14:31", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Balogh Laszló, Gender: Férfi, Estim. Age: 34, Estim. Height: 182, Hair color: Barna, Hair Length: Rövid, Build: Vékony, Special Characteristic: Kopasz", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 8, "score_percent": 1}, "Comments": {"data": [{"answer": "Nagyon kedves, segítőkész és nagyon udvarias volt.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt negatív tapasztalatom. Mindenről kellően tájékoztatott.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185397 - 4404 - VAGÉP ZRT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Üdvözlöm, miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Kicseréljük a szűrőket. Pollenszűrőt kell cserélni? Megnézzük és ha szükséges kicseréljük.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 4, "score_percent": 0.8}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Igen", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Elmondta, amikor kerestem a szervízt, olajcserére jelentkeztem.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 1, "score_percent": 0.25}}, {"HEADER": {"data": [{"answer": "2023-08-31", "question": "Date of visit:", "colNumber": 4}, {"answer": "14:04", "question": "Start of visit:", "colNumber": 5}, {"answer": "14:34", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Oláh Géza, Gender: Férfi, Estim. Age: 47, Estim. Height: 176, Hair color: Ősz, Hair Length: Rövid, Build: Vékony, Special Characteristic: Szemüveges", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 1, "answer": "Yes, but only gave me directions [1]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 5, "score_percent": 0.714285714285714}, "Comments": {"data": [{"answer": "Nagyon kedves, segítőkész volt. Nagyon pontosak voltak..", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem tapasztaltam negatívumot. Pontosak, segítőkész es udvarias volt.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185386 - 4406 - SPECIÁL MOBIL KFT. Nyíregyháza_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 2, "answer": "three answers [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 6, "score_percent": 0.857142857142857}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Parancsoljon, miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Addig míg elvégezzük a klíma tisztítást kb. 1 óra. Addig foglaljon helyet.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 2, "score_percent": 0.4}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Nem vagyok benne a kampányban.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 1, "score_percent": 0.25}}, {"HEADER": {"data": [{"answer": "2023-08-15", "question": "Date of visit:", "colNumber": 4}, {"answer": "13:22", "question": "Start of visit:", "colNumber": 5}, {"answer": "13:52", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Szesztai Katalin, Gender: Nő, Estim. Age: 35, Estim. Height: 170, Hair color: barna, Hair Length: Vállig érő, Build: átlagos, Special Characteristic: Nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 6, "score_percent": 0.857142857142857}, "Comments": {"data": [{"answer": "Az volt a látogatásom során a pozitív tapasztalatom, hogy nagyon kedves és odafigyelő volt a kiszolgáló hölgy. A munka felvétele után megkérdezte azt is, hogy elmegyek addig míg kész lesz, vagy  maradok-e. Mondtam, hogy maradok. Ő egyből felajánlotta, hogy foglaljak helyet az ügyfélváróba. Nagyon olajozottan haladt a munka, mindenki tudta, hogy mi a dolga ,látszott, hogy egy összeszokott csapat dolgozik együtt.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A látogatásom során negatív tapasztalat nem volt, mindent jónak találtam ami történt a látogatásom során.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185387 - 4603 - SPECIÁL MOBIL KFT. Kisvárda_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Azt mondta, hogy jónapot kívánok, önnek miben segíthetek.", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Kérdezte-hogy műszaki előtti átvizsgálás is lesz. Mert akkor felírja a munkalapra azt is.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "A műszaki vizsgáztatást, hogy náluk is megoldhatom, mert nemsokára lejár az autóról.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 4, "score_percent": 0.8}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Az autó rendszámát kérdezte és a forgalmit kérte el.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-07", "question": "Date of visit:", "colNumber": 4}, {"answer": "09:30", "question": "Start of visit:", "colNumber": 5}, {"answer": "10:00", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Csinger Csaba, Gender: Férfi, Estim. Age: 45, Estim. Height: 170, Hair color: Barna, Hair Length: Rövid, Build: Erős, Special Characteristic: Szemüveg", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 9, "score_percent": 1}, "Comments": {"data": [{"answer": "Gyors, precíz és szakszerű kiszolgálás az átvizsgálás során.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A látogatás során nem volt semmilyen negatív tapasztalatom vagy élményem.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185381 - 5006 - RING AUTÓHÁZ KFT_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Üdvözölt, majd hellyel kínált, és már készítette is elő a munkalapot.", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Igen, rákérdezett az igényeimre. Ezen felül megkérdezte, hogy van-e valami konkrét probléma, amit meg szeretnék nézetni.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Az időszakos átvizsgálást javasolta.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 12, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Olajcsere, fékre vonatkozó szolgáltatások, ablaktörlő lapát csere.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 5, "score_percent": 1}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "Az autó korára vonatkozó kedvezményeket.\nOlajcsere,- és fék szerviz akciókat.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Eredeti Suzuki alkatrészeket.", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Nem aktuális.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 3, "score_percent": 1}}, {"HEADER": {"data": [{"answer": "2023-09-29", "question": "Date of visit:", "colNumber": 4}, {"answer": "15:05", "question": "Start of visit:", "colNumber": 5}, {"answer": "15:35", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Birinyi Gergő, Gender: Férfi, Estim. Age: 35, Estim. Height: 180, Hair color: Barna, Hair Length: Rövid, Build: Erős, Special Characteristic: Nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 8, "score_percent": 1}, "Comments": {"data": [{"answer": "Nagyon tiszta és rendezett volt a környezet és a mosdók, az ott dolgozók nagyon kedvesek és előzékenyek voltak. Kávéval is kínáltak minket.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A próbavásárlás során semmilyen negatív tapasztalatot nem észleltem.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185365 - 5103 - JÁSZ-PLASZTIK AUTÓCENTRUM KFT. Jászberény_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot, miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Milyen hosszú útra mennek? Miért gondoltuk indokoltnak a fékcserét?", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Légkondi tisztítást.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 5, "score_percent": 1}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "Véleményem szerint nem volt indokolt.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Tájékoztatott.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 2, "score_percent": 0.666666666666667}}, {"HEADER": {"data": [{"answer": "2023-09-21", "question": "Date of visit:", "colNumber": 4}, {"answer": "13:19", "question": "Start of visit:", "colNumber": 5}, {"answer": "13:49", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Szabó Attila, Gender: Férfi, Estim. Age: 32, Estim. Height: 164, Hair color: Fekete, Hair Length: Rövid, Build: Vékony, Special Characteristic: Szakállas", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 7, "score_percent": 1}, "Comments": {"data": [{"answer": "Nagyon kedves, segítőkész volt. Mivel a karosszéria egy kicsit sérült volt, arra is akart adni ajánlatot.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt negatív tapasztalatom. Mindenben nagyon kedves és segítőkész volt", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185383 - 5309 - SÁNDOR SERVICE KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Esetleg  valami más probléma?", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 0.909090909090909}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 2, "score_percent": 0.4}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Mivel nem voltam meg itt, ezért beregisztráltak.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "Karosszéria javítást.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Suzuki-casco+", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Mivel nem járt ott az autó bevitte a rendszerbe. Bármikor szívesen várnak.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 3, "score_percent": 0.75}}, {"HEADER": {"data": [{"answer": "2023-10-17", "question": "Date of visit:", "colNumber": 4}, {"answer": "12:50", "question": "Start of visit:", "colNumber": 5}, {"answer": "13:20", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Bekei Tamás, Gender: férfi, Estim. Age: 39, Estim. Height: 178, Hair color: barna, Hair Length: rövid, Build: erős, Special Characteristic: kicsit borostás", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"answer": "N/A", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 5, "score_percent": 0.833333333333333}, "Comments": {"data": [{"answer": "Nagyon kedves, segítőkész volt. Gyorsan elvégezték a javítást.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt negatív tapasztalatom. Kedves, segítőkész volt.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1206348 - 5601 - ANKERS KFT. Békéscsaba_2", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Miben segíthetek", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Igen, kedvesen érdeklődött.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 0.909090909090909}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Esetleg olajcsere", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 5, "score_percent": 1}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Kitöltötte", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 1, "score_percent": 0.2}}, {"HEADER": {"data": [{"answer": "2023-09-05", "question": "Date of visit:", "colNumber": 4}, {"answer": "07:32", "question": "Start of visit:", "colNumber": 5}, {"answer": "08:02", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Gyulai János, Gender: Férfi, Estim. Age: 38, Estim. Height: 180, Hair color: Szőkésbarna, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Körszakáll", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 1, "answer": "Yes, but only gave me directions [1]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 8, "score_percent": 0.888888888888889}, "Comments": {"data": [{"answer": "Látogatásom során pozitív tapasztalatként azt említem meg, hogy a Gyulai János munkatárs, illetve Attila (a vezeték nevét nem tudom) a szerelő, aki szerelte a kocsit, az egész szerviz ideje alatt mindent teljeskörűen érthetően, szakmailag maximális profizmussal magyarázták el számomra a fennálló problémákat. Igényeimhez mérten be lett ütemezve a következő javítás, időpontot is kaptam, 10.04-én 7.30-ra kell menni, illetve jövő héten egy kontrollra vissza kell mennem, amikor nekem jó.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A látogatásom során nem volt negatív tapasztalatom, élményem.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185352 - 5701 - GYULA AUTÓHÁZ KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Kedvesen, a napszaknak megfelelően üdvözölt, és megkérdezte, hogy miben segíthet.", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "A telefonos egyeztetésnél is ezzel a munkatárssal beszéltem két héttel ezelőtt, így emlékezett az akkori beszélgetésünkre, de rákérdezett újra, pontosította a megbeszélteket.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Elmondta a lehetséges változatokat a szervízelésnél, illetve elkérte a telefonszámomat és mondta, hogy majd délután hívni fog a szervízeléssel kapcsolatban. Délután felhívott és tájékoztatott arról, hogy az egyik alkatrész nem érkezett meg, csak holnap, de holnap reggel Attila, a szerelő az én kocsimmal fog kezdeni, és amint kész lesz, azonnal hívni fognak. Így a szervízből a mai napon (09.06-án) délután telefonáltak, és elhoztam a kocsit.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 0.909090909090909}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 4, "score_percent": 0.8}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Nem töltöttem ki nyilatkozatot, csak a munkalapot írtam alá.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-27", "question": "Date of visit:", "colNumber": 4}, {"answer": "09:30", "question": "Start of visit:", "colNumber": 5}, {"answer": "10:00", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Labancz György, Gender: férfi, Estim. Age: 42, Estim. Height: 180, Hair color: barna, Hair Length: rövid, Build: erős, Special Characteristic: nincsen", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 7, "score_percent": 0.875}, "Comments": {"data": [{"answer": "Az árajánlat, amit kaptam nagyon kedvező volt a többi Suzuki szervízéhez képest. A szervízes kolléga nagyon kedves volt. Megkérdezte, hogy megvárjuk-e a szervízelést vagy bevigyen-e addig minket a városba. Ahogy elkészültek az autóval azonnal hívott is mobilon.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A takarításra kicsit nagyobb hangsúlyt fektethetnének.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185363 - 6002 - JANSIK-AUTÓHÁZ KFT. Cegléd_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 0, "answer": "No [0]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": null, "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 0, "answer": "one or none [0]", "question": "How many answer options did you select in the previous question?", "colNumber"