r": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": null, "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-08", "question": "Date of visit:", "colNumber": 4}, {"answer": "13:03", "question": "Start of visit:", "colNumber": 5}, {"answer": "13:33", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Nagy Roland, Gender: Férfi, Estim. Age: 42, Estim. Height: 165, Hair color: Barna, ősz, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 9, "score_percent": 1}, "Comments": {"data": [{"answer": "Minden kérdésünkre válaszoltak, volt, amit nem tudtak rögtön elintézni és felírták az e-mail címet és telefonszámot és majd szólnak", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt ilyen, meg voltunk elégedve a szolgáltatással.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185357 - 9407 - ICL AUTO KFT. Sopron_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \\"Hello, how can I help?\\", \\"What would you like?\\")", "colNumber": 32}, {"answer": "Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \\"Hello, how can I help?\\", \\"What would you like?\\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \\"I don't think it's worth having it serviced by us either, because it's expensive\\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \\"I don't think it's worth having it serviced by us either, because it's expensive\\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 0, "answer": "No [0]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Elmondta, pontosan mit fognak csinálni", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Autó ellenőrzése, gépre rakása", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 0.916666666666667}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "assistance szolgáltatást", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Assistant szolgáltatás", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Kinyomtatott kampányértesítőt.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 3, "score_percent": 1}}, {"HEADER": {"data": [{"answer": "2023-09-25", "question": "Date of visit:", "colNumber": 4}, {"answer": "10:58", "question": "Start of visit:", "colNumber": 5}, {"answer": "11:28", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Sipos Balázs, Gender: férfi, Estim. Age: 40, Estim. Height: 180, Hair color: sötétbarna, Hair Length: rövid, Build: Vékony, Special Characteristic: Nem láttam ilyet", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 5, "score_percent": 0.714285714285714}, "Comments": {"data": [{"answer": "Az ügyfélváróban tökéletesen rá lehetett látni az autómra, illetve, hogy mi történik vele.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Jeleztem, a bejárón, ahol magas bukkanó van, leér az autóm eleje és, hogy ha van rá megoldás, akkor ne ott vigyék be, erre a Sipos Úr melletti \\"kedves\\" kollega azt válaszolta, hogy akkor hozzam be én, hogy én szakítsam le az elejét. Szerencsére a Balázs nagyon kedves volt, így hát kiment és behozta nekem a másik bejárón. A gyertya csere során tökéletesen ráláttam az autómra, a szerelő srác érzésre húzta meg a gyertyákat, egy márkaszervízben szerintem a minimum lenne a nyomatékkulcs használata.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185384 - 9701 - SIPOS AUTOHAZ KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 2, "answer": "three answers [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "No", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 2, "answer": "two [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": "A ügyféltér lehetne egy picit rendezetteb, tisztább.", "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 5, "score_percent": 0.714285714285714}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \\"Hello, how can I help?\\", \\"What would you like?\\")", "colNumber": 32}, {"answer": "Jónapot, miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \\"Hello, how can I help?\\", \\"What would you like?\\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \\"I don't think it's worth having it serviced by us either, because it's expensive\\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \\"I don't think it's worth having it serviced by us either, because it's expensive\\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 9, "score_percent": 0.818181818181818}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-25", "question": "Date of visit:", "colNumber": 4}, {"answer": "08:05", "question": "Start of visit:", "colNumber": 5}, {"answer": "08:35", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Nem mutatkozott be, Gender: Férfi, Estim. Age: 43, Estim. Height: 175, Hair color: őszes, Hair Length: rövid, Build: erős, Special Characteristic: Nem láttam ilyet", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 5, "score_percent": 0.714285714285714}, "Comments": {"data": [{"answer": "A hely nagyon rendezett volt és tiszta, 8 órára volt időpontom viszont 9-re voltam beírva ,de szerencsére ezt rugalmasan tudták kezelni és előre vettek. Gyorsan elkészült az autóm.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Olajat cseréltetni vittem az autómat, a munkafelvétel közben közöltem a kollegával, hogy 5w30as olajat szeretnék bele mivel eddig is ezzel a viszkozitású olajjal használtam az autómat, amikor végeztek, a számla átnézésekor közölte velem, hogy 0w20 olajat raktak bele. Nem problémáztam rajta mivel mind kettő típus a gyári olaja, viszont ez negatívum volt számomra, hogy nem érdekelte vagy nem figyelt rá, hogy mit kértem.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185342 - 9704 - CASTRUM FERREUM ZRT. Szombathely_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \\"Hello, how can I help?\\", \\"What would you like?\\")", "colNumber": 32}, {"answer": "Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \\"Hello, how can I help?\\", \\"What would you like?\\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \\"I don't think it's worth having it serviced by us either, because it's expensive\\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \\"I don't think it's worth having it serviced by us either, because it's expensive\\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 8, "score_percent": 0.727272727272727}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-25", "question": "Date of visit:", "colNumber": 4}, {"answer": "09:23", "question": "Start of visit:", "colNumber": 5}, {"answer": "09:53", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Kiss Fruzsina, Gender: Nő, Estim. Age: 28, Estim. Height: 170, Hair color: Barna, Hair Length: Vállig érő, Build: Vékony, Special Characteristic: Nem láttam ilyet", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 5, "score_percent": 0.714285714285714}, "Comments": {"data": [{"answer": "A kiszolgáló hölgy nagyon kedves, mosolygós volt végig, egy finom kávét is készített nekünk.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Én mint suzuki tulajdonos, suzuki feliratot és táblát kerestem az útról, amit viszont nem láttam, gondolom nem ez a márka dominál a cégnél, így elsőre nem is találtam meg illetve a GPS is tovább visz.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185358 - 9707 - ICL AUTO KFT. Szombathely_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 0, "answer": "No [0]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 0, "answer": "one or none [0]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": "Sajnos elsőre nem találtam meg, sokkal tovább vitt a gps, suzuki feliratot sajnos talán nem is láttam kintről, viszont a kolléga telefonon segített odatalálni.", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 3, "score_percent": 0.428571428571429}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \\"Hello, how can I help?\\", \\"What would you like?\\")", "colNumber": 32}, {"answer": "Üdvözlöm, segíthetek valamiben?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \\"Hello, how can I help?\\", \\"What would you like?\\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \\"I don't think it's worth having it serviced by us either, because it's expensive\\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \\"I don't think it's worth having it serviced by us either, because it's expensive\\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 0.909090909090909}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-08-03", "question": "Date of visit:", "colNumber": 4}, {"answer": "08:50", "question": "Start of visit:", "colNumber": 5}, {"answer": "09:20", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Kántorné Szabó Éva, Gender: Nő, Estim. Age: 50, Estim. Height: 168, Hair color: Szőke, Hair Length: Félhosszú, Build: Átlagos, Special Characteristic: Szemüveg", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 0, "answer": "No [0]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 0, "answer": "No [0]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 1, "answer": "Yes, but only gave me directions [1]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 4, "score_percent": 0.444444444444444}, "Comments": {"data": [{"answer": "A kért időpontot betartották, 2-3 óra alatt végeztek, hívtak minket mielőtt elkezdték volna az alkatrészek cseréjét.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem kimondottan aktívan foglalkoztak velünk, nem ajánlottak plusz szolgáltatásokat, nem fejezték ki örömüket, hogy hozzájuk mentünk.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185341 - 9802 - CASTRUM FERREUM KFT. 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( Think of things like, \\"Hello, how can I help?\\", \\"What would you like?\\")", "colNumber": 32}, {"answer": null, "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \\"Hello, how can I help?\\", \\"What would you like?\\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "No", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "No", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 1, "answer": "2-3 answers [1]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? 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(If you are already a customer of the service, the answer is N/A.)", "colNumber": 9}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"answer": 0, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 24}, {"answer": 0, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 25}, {"answer": 0, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 26}, {"answer": "-", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 27}, {"answer": "-", "question": "Did the employee mention Suzuki Connect to you? 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(If not needed, the answer is N/A.)", "colNumber": 40}, {"answer": "-", "question": "Did you offer to make an appointment for the next session, if necessary? 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(If you are already a customer of the service, the answer is N/A.)", "colNumber": 9}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"answer": 0, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 24}, {"answer": 0, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 25}, {"answer": 0, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 26}, {"answer": 0, "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 27}, {"answer": "-", "question": "Did the employee mention Suzuki Connect to you? 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(If not needed, the answer is N/A.)", "colNumber": 40}, {"answer": "-", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 41}, {"answer": 2, "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 42}, {"answer": 0, "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 43}, {"answer": 1, "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 44}], "score": 4, "score_percent": 0.571428571428571}, "documents": {"data": [{"answer": "2701 - JANSIK-AUTÓHÁZ KFT. 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(If you are already a customer of the service, the answer is N/A.)", "colNumber": 9}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"answer": 1, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 24}, {"answer": 0, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 25}, {"answer": 1, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 26}, {"answer": "-", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 27}, {"answer": "-", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 28}, {"answer": "-", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 0.666666666666667}}, {"Pick-up": {"data": [{"answer": 1, "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 37}, {"answer": 1, "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 38}, {"answer": 1, "question": "Have your questions been satisfactorily answered?", "colNumber": 39}, {"answer": "-", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 40}, {"answer": "-", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 41}, {"answer": 2, "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 42}, {"answer": 1, "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 43}, {"answer": 1, "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 44}], "score": 7, "score_percent": 1}, "documents": {"data": [{"answer": "5309 - SÁNDOR SERVICE KFT. - Suzuki", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"answer": 1, "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 2}, {"answer": 3, "question": "How many answer options did you select in the previous question?", "colNumber": 3}, {"answer": 3, "question": "How many answer options did you select in the previous question?", "colNumber": 4}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"answer": 1, "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? 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(If not needed, the answer is N/A.)", "colNumber": 40}, {"answer": "-", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 41}, {"answer": 2, "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 42}, {"answer": 0, "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 43}, {"answer": 1, "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 44}], "score": 5, "score_percent": 0.833333333333333}, "documents": {"data": [{"answer": "5601 - ANKERS KFT. 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(If not needed, the answer is N/A.)", "colNumber": 21}], "score": 6, "score_percent": 0.545454545454545}, "Pre-sale Close": {"data": [{"answer": 0, "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 32}, {"answer": 0, "question": "Did the employee recommend any other products or services?", "colNumber": 33}, {"answer": 2, "question": "How many answer options have you selected for the above question?", "colNumber": 34}], "score": 2, "score_percent": 0.4}, "Customer reception": {"data": [{"answer": 1, "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 7}, {"answer": "-", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 8}, {"answer": 0, "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 9}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"answer": 0, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 24}, {"answer": 0, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 25}, {"answer": 0, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 26}, {"answer": "-", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 27}, {"answer": "-", "question": "Did the employee mention Suzuki Connect to you? 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(If not needed, the answer is N/A.)", "colNumber": 40}, {"answer": "-", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 41}, {"answer": 2, "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 42}, {"answer": 0, "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 43}, {"answer": 1, "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 44}], "score": 6, "score_percent": 0.857142857142857}, "documents": {"data": [{"answer": "8203 - PERGER ES TÁRSAI KFT. - Suzuki", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"answer": 1, "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 2}, {"answer": 3, "question": "How many answer options did you select in the previous question?", "colNumber": 3}, {"answer": 3, "question": "How many answer options did you select in the previous question?", "colNumber": 4}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"answer": 1, "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? 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(If not needed, the answer is N/A.)", "colNumber": 40}, {"answer": "-", "question": "Did you offer to make an appointment for the next session, if necessary? 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( Think of things like, \\"Hello, how can I help?\\", \\"What would you like?\\")", "colNumber": 12}, {"answer": 1, "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 13}, {"answer": 0, "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 14}, {"answer": 1, "question": "Did the employee talk to you while making eye contact?", "colNumber": 15}, {"answer": 3, "question": "How many answer options have you selected in the above question?", "colNumber": 16}, {"answer": 1, "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 17}, {"answer": 1, "question": "Did the employee represent the company? (He ignored statements such as \\"I don't think it's worth having it serviced by us either, because it's expensive\\" or, You can buy parts much cheaper in xy place).", "colNumber": 18}, {"answer": 1, "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 19}, {"answer": 0, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 20}, {"answer": "-", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 21}], "score": 9, "score_percent": 0.818181818181818}, "Pre-sale Close": {"data": [{"answer": 1, "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 32}, {"answer": 0, "question": "Did the employee recommend any other products or services?", "colNumber": 33}, {"answer": 2, "question": "How many answer options have you selected for the above question?", "colNumber": 34}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"answer": 1, "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 7}, {"answer": "-", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 8}, {"answer": "-", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 9}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"answer": 0, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 24}, {"answer": 0, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 25}, {"answer": 0, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 26}, {"answer": "-", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 27}, {"answer": "-", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 28}, {"answer": "-", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 29}], "score": 0, "score_percent": 0}}, {"Pick-up": {"data": [{"answer": 0, "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 37}, {"answer": 1, "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 38}, {"answer": 1, "question": "Have your questions been satisfactorily answered?", "colNumber": 39}, {"answer": "-", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 40}, {"answer": "-", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 41}, {"answer": 2, "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 42}, {"answer": 0, "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 43}, {"answer": 1, "question": "Did the 