: 14}, {"answer": "Nehéz volt megtalálni pontosan hová is kell menni.", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "No", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 2, "answer": "two [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 2, "score_percent": 0.285714285714286}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Parancsoljon! Tudok Önnek segíteni?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Kérdezte, hogy mikor volt utoljára fékolaj cserénk? Most esedékes-e? Szeretnénk-e bármilyen plusz alkatrészt?", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "A válaszunk után tájékoztatott, hogy fékolajat elég lesz a következő szervízeltetés alkalmával cserélni.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 0.916666666666667}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Nem.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Megkérdezte, hogy voltunk-e már visszahívási kampányon. Mondtuk, hogy igen.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 1, "score_percent": 0.333333333333333}}, {"HEADER": {"data": [{"answer": "2023-09-21", "question": "Date of visit:", "colNumber": 4}, {"answer": "15:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "15:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Dávid Miklós, Gender: Férfi, Estim. Age: 45, Estim. Height: 180, Hair color: Barna, Hair Length: Rövid, Build: Vékony, Special Characteristic: Nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 0, "answer": "No [0]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 3, "score_percent": 0.375}, "Comments": {"data": [{"answer": "Minden munkatárs, akivel kapcsolatba kerültem, nagyon udvarias és segítőkész volt.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A szerviz szétosztottsága két telephelyre nem szerencsés.\nMivel ránézésre megállapították, hogy a hibás karosszéria alkatrész nem javítható, nem kellett a szervízbe sem begurulni az autóval, nem keletkezett szervízköltség. Árajánlatot pedig azért nem kaptam, mert az alkatrész ellátó már bezárt, ajánlatot másnapra ígértek telefonon. Egyetlen bizonyítékom a látogatásról a kapott névjegy.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185396 - 6005 - TORMÁSI KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 0, "answer": "No [0]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 0, "answer": "one or none [0]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": "A Külső Szegedi úti telephelyen a Suzuki “részleg” leghátul található, munkafelvételre utaló információt nem találtam, csak Opelre vonatkozóan, mint kiderült, ugyanott van a Suzuki munkafelvétel is.", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "No", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 2, "answer": "two [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": "A világítást kissé kevésnek éreztem.", "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 2, "score_percent": 0.285714285714286}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Megkérdezte, mivel keresem a szervízt és maga is megnézte az autót.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Alkatrész cserét javasolt, mivel nem volt javítható.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 12, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 2, "score_percent": 0.4}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Adatkezelési nyilatkozat is készült.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-19", "question": "Date of visit:", "colNumber": 4}, {"answer": "13:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "13:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Erdős Mihály, Gender: férfi, Estim. Age: 45, Estim. Height: 185, Hair color: kopasz, Hair Length: kopasz, Build: erős, Special Characteristic: nincsen", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 6, "score_percent": 0.857142857142857}, "Comments": {"data": [{"answer": "A szervízelés gyorsasága, az ügyintéző kedvessége.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt ilyen, maximálisan elégedett vagyok, ez egy nagyon jó szerviz.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185330 - 6092 - AUTÓCENTRUM-BARNA KFT_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Tessék!", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Tisztázta velem a problémát, melyet meg kell oldani.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-27", "question": "Date of visit:", "colNumber": 4}, {"answer": "15:25", "question": "Start of visit:", "colNumber": 5}, {"answer": "15:55", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Martin János László, Gender: Férfi, Estim. Age: 50, Estim. Height: 185, Hair color: Ősz, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Körszakáll, alkartetoválás", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 0, "answer": "No [0]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 1, "answer": "Yes, but only gave me directions [1]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 3, "score_percent": 0.375}, "Comments": {"data": [{"answer": "Exkluzív környezet, modern szalon, kedves alkalmazottak, kényelmes váróterem.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Szervízrészleg nehezen megtalálható, nincs kitáblázva, útbaigazítás kell.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185327 - 6230 - AUTOCENT KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 0, "answer": "No [0]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 0, "answer": "one or none [0]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": "A Suzuki feliratot követve a Suzuki szalonba érve kiderült, hogy a VW épületben van a szerviz, át kell gurulni. Nem igazán lehet odatalálni emiatt segítség nélkül, mert nincs kitáblázva.", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 3, "score_percent": 0.428571428571429}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Még egyszer tisztázta a telefonon megbeszélteket.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Fékolaj cserét.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 12, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 1, "answer": "one [1]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 2, "score_percent": 0.4}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "GDPR nem került szóba.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 0, "answer": "No [0]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-27", "question": "Date of visit:", "colNumber": 4}, {"answer": "13:30", "question": "Start of visit:", "colNumber": 5}, {"answer": "14:00", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Ótott Gábor, Gender: Férfi, Estim. Age: 45, Estim. Height: 185, Hair color: Barna, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Nincsen", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 6, "score_percent": 0.75}, "Comments": {"data": [{"answer": "Kedves, segítőkész személyzet, korrekt árazás, szakértelem.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Egy felújítás ráférne a telepre és magára az ügyfél váróra is.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185339 - 6401 - BONA AUTOSZERVIZ KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "No", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 2, "answer": "two [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 6, "score_percent": 0.857142857142857}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Tisztázta az igényeimet és részletekre is rákérdezett a hibàt illetően.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 9, "score_percent": 0.9}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": null, "question": "The employee informed you ...", "colNumber": 69}, {"answer": "No", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 0, "answer": "none [0]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 1, "score_percent": 0.2}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "GDPR nyilatkozatot nem töltöttem ki.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-26", "question": "Date of visit:", "colNumber": 4}, {"answer": "12:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "12:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Varga Zoltán, Gender: férfi, Estim. Age: 40, Estim. Height: 170, Hair color: barna, Hair Length: rövid, Build: átlagos, Special Characteristic: nincs", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 9, "score_percent": 1}, "Comments": {"data": [{"answer": "A munkatárs udvarias, segítőkész, magyarázatai érthetőek, világosak.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A látogatás során egyáltalán nem volt negatív tapasztalatom vagy élményem. Minden elvárásaimnak megfelelően történt. Fontos ügyfélnek tekintettek.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1196812 - 6501 - SYSCAR KFT._2", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot kívánok! Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Tapasztalt-e valami problémát az autó működésével kapcsolatban?", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Jobb első rugó törött, hátsó kerék szorul, bal első ködlámpa törött.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "20% engedmény gyári alkatrészekre és a munkadíjra.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 5, "score_percent": 1}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Kitöltöttem a GDPR nyilatkozatot.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "Gyári  ködlámpa, rugó cseréje javasolt.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Országúti segélyszolgálatot ajánlott.", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Az autóra nincs visszahívás.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 4, "score_percent": 1}}, {"HEADER": {"data": [{"answer": "2023-09-26", "question": "Date of visit:", "colNumber": 4}, {"answer": "10:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "10:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Fóris László, Gender: férfi, Estim. Age: 60, Estim. Height: 190, Hair color: ősz, Hair Length: rövid, Build: átlagos, Special Characteristic: olvasó szemüveg", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 9, "score_percent": 1}, "Comments": {"data": [{"answer": "A munkafelvevő megbízható, elhivatott, szakmailag kiváló.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A látogatás során egyáltalán nem volt negatív tapasztalatom vagy élményem. Minden elvárásaimnak megfelelően történt. Fontos ügyfélnek tekintettek.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185402 - 6703 - VESZPRÉMI AUTOSZALON KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Üdvözlöm. Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Megkérdezte, van-e valamilyen észrevételem az autó működésével kapcsolatban.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Jobb oldali lengéscsillapító gyenge, jobb első rugó törött, pollenszűrő cseréje javasolt, jobb első helyzetjelző nem világít, bal első ködlámpa törött, bal hátsó kerék szorul.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 12, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "20% kedvezmény gyári alkatrészekre és a munkadíjra.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 5, "score_percent": 1}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Kitöltöttem a GDPR nyilatkozatot.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "20% kedvezmény gyári alkatrészekre és a munkadíjra.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Országúti segélyszolgálatot ajánlott.", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Az autóra nincs visszahívás.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 4, "score_percent": 1}}, {"HEADER": {"data": [{"answer": "2023-09-25", "question": "Date of visit:", "colNumber": 4}, {"answer": "10:30", "question": "Start of visit:", "colNumber": 5}, {"answer": "11:00", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Sós Sándor, Gender: férfi, Estim. Age: 50, Estim. Height: 160, Hair color: barna, Hair Length: rövid, Build: sportos, Special Characteristic: nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 8, "score_percent": 1}, "Comments": {"data": [{"answer": "Mindenre rákérdezett a kérdőív, nem tudok egyebet kiemelni.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt negatív tapasztalatom, rendben találtam a szervízszolgáltatást.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185323 - 6707 - ANKERS KFT. Szeged_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot kívánok, miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 0.909090909090909}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "Gumiabroncsokat, szűrőket.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Nem szükséges a visszahívás.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 2, "score_percent": 0.5}}, {"HEADER": {"data": [{"answer": "2023-09-11", "question": "Date of visit:", "colNumber": 4}, {"answer": "16:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "16:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Nem volt senkin névtábla, Gender: Fèrfi, Estim. Age: 40, Estim. Height: 170, Hair color: Barna, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 1, "answer": "Yes, but only gave me directions [1]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 4, "score_percent": 0.571428571428571}, "Comments": {"data": [{"answer": "Mondták foglaljak helyet amig elkészül az ózonos tisztitás, és megkérdezték kérek-e kávét vagy ásványvizet. Az ár listát nézve meglepően jó áron dolgoznak.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A látogatás során nem tapasztaltam negatív dolgot a szervizben.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185354 - 7002 - HIRT AUTÓ KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot miben segíthetünk?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Megkérdezte, hogy ránézzenek-e a levegő szűrőre és ha szükséges cseréljék-e.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 8, "score_percent": 0.8}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 2, "score_percent": 0.4}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Nem", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"score": 0, "answer": "No [0]", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-13", "question": "Date of visit:", "colNumber": 4}, {"answer": "15:38", "question": "Start of visit:", "colNumber": 5}, {"answer": "16:08", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Simon Tamás, Gender: Fèrfi, Estim. Age: 35, Estim. Height: 180, Hair color: Barna, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Szemüveges", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 7, "score_percent": 1}, "Comments": {"data": [{"answer": "A szerviz vezető nagyon kedves volt, beszélgettünk a kocsi egyéb problémájáról és felajánlotta, hogy ha legközelebb feléjük járok hívjam fel őket és nagyon szívesen megnézik az autót.\n\nMég kérdeztek kétszer is, hogy kérek-e kávét.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A látogatás során nem volt negatív élményem a szalonban.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185325 - 7006 - AUTÓ-BARTEX KFT. Sárbogárd_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot, üdvözöljük a szervizben ,miben segíthetünk hölgyem.", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Fék rendszer vizsgálatra érkeztem, kérdezte miért, mit éreztem a féken a vesz fékezés után.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": null, "question": "The employee informed you ...", "colNumber": 69}, {"answer": "No", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 0, "answer": "none [0]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 1, "score_percent": 0.2}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"score": 0, "answer": "No [0]", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-29", "question": "Date of visit:", "colNumber": 4}, {"answer": "08:50", "question": "Start of visit:", "colNumber": 5}, {"answer": "09:20", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Nem láttam a névtábláját, Gender: Férfi, Estim. Age: 35, Estim. Height: 165, Hair color: Barna, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 0, "answer": "No [0]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 4, "score_percent": 0.571428571428571}, "Comments": {"data": [{"answer": "Elvittek az autót egy próba körre, de a szerelő nem hallotta a hangot, ezért utána ráállt az aknára is átvizsgálta az autót. A szerviz után kérdeztem, hogy mivel tartozok, de közölték, hogy semmivel se, igy semmilyen papírt nem adtak arról, hogy ott jártam. A szerviz könyvbe se pecsételtek be. Amikor megérkeztem se regisztrált a számítógépen. 1 órát voltam a szervizbe ahol alaposan megnézték az autót.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A látogatás során nem volt negatív tapasztalatom, mindenki nagyon kedves es udvarias volt.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185337 - 7031 - BARTA AUTÓ 2000 KFT. Paks_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó reggelt. Miben segíthetünk?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Kopogó hang miatt hoztam az autót, érdeklődött, hogy honnan és mikor hallom a hangot. Milyen sűrűn? Illetve tolatás közben is vagy csak kanyarodásnál.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 9, "score_percent": 0.9}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": null, "question": "The employee informed you ...", "colNumber": 69}, {"answer": "No", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 0, "answer": "none [0]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 0, "score_percent": 0}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": null, "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"score": 0, "answer": "No [0]", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-28", "question": "Date of visit:", "colNumber": 4}, {"answer": "08:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "08:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Kovács Gábor, Gender: férfi, Estim. Age: 45, Estim. Height: 185, Hair color: barna, Hair Length: rövid, Build: átlagos, Special Characteristic: olvasó szemüveg", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 9, "score_percent": 1}, "Comments": {"data": [{"answer": "A munkafelvevő megbízható, elhivatott, szakmailag kiváló.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A látogatás során egyáltalán nem volt negatív tapasztalatom vagy élményem. Minden elvárásaimnak megfelelően történt. Fontos ügyfélnek tekintettek.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1196814 - 7104 - BARTA AUTÓ 2000 KFT. Szekszárd_2", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó reggelt! Foglaljon helyet! Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Van-e még valami észrevétele az autóval kapcsolatban?", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Akkumulátor teljesítménye gyenge, két első rugó törött, bal első ködlámpa repedt.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 12, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Bal első ködlámpát ajánlott.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 5, "score_percent": 1}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Kitöltöttem a GDPR nyilatkozatot.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "Ingyenes átvizsgálás, 20%-os szerviz akció.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Országúti segélyszolgáltatást ajánlott.", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Az autóra nincs visszahívás.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 4, "score_percent": 1}}, {"HEADER": {"data": [{"answer": "2023-10-13", "question": "Date of visit:", "colNumber": 4}, {"answer": "13:30", "question": "Start of visit:", "colNumber": 5}, {"answer": "14:00", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Csepregi Erika, Gender: Nő, Estim. Age: 44, Estim. Height: 160, Hair color: Szőkésbarna, Hair Length: Félhosszú, Build: vékony, Special Characteristic: Nem volt.", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 7, "score_percent": 1}, "Comments": {"data": [{"answer": "Rendkívül szimpatikus volt az egész csapat. Összesen 3-an foglalkoztak velem. Cs. Erika intézte az adminisztrációt, akivel az időpontot egyeztettem G. Balázs ő telefonon már mindent előre elmondott és érkezésemkor ő is üdvözölt és mondta minden megérkezett amit kértem. Szuper jó volt, hogy az időpont bemondásra már tudták ki vagyok miért jöttem. Az értékesítő térben R. Róbert is azonnal jött szinte és kedvesen mindent elmondott az általam nézegetett kocsiról (S-cross).", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Maga a műszaki állapot felmérésre, jó lenne egy rendszeresített chek lista, hogy mint  potenciális ügyfél tudjam miért fizetek pontosan.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1203414 - 7401 - KAPOS AUTÓ KFT._2", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 2, "answer": "three answers [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": "Nagyon nagy a telephely több épülettel, így volt egy kis bizonytalanság, de a táblák segítettek. Max egy összesítős infós tábla jó lenne a kapuba, hogy mi merre van.", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "No", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 2, "answer": "two [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": "Meleg volt.", "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 5, "score_percent": 0.714285714285714}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot, miben tudok segíteni?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "No", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "No", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 2, "answer": "3-4 answers [2]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Felmérte miért kértem a szolgáltatást.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 0, "answer": "No [0]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": null, "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 8, "score_percent": 0.666666666666667}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Nem írtam alá GDPR.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-28", "question": "Date of visit:", "colNumber": 4}, {"answer": "15:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "15:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Jager Péter, Gender: férfi, Estim. Age: 45, Estim. Height: 180, Hair color: barna, Hair Length: rövid, Build: átlagos, Special Characteristic: nincs", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 9, "score_percent": 1}, "Comments": {"data": [{"answer": "A munkatárs udvarias, szakmailag tapasztalt, elhivatott.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A látogatás során egyáltalán nem volt negatív tapasztalatom vagy élményem. Minden elvárásaimnak megfelelően történt. Fontos ügyfélnek tekintettek.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185367 - 7501 - KARVALICS és KARVALICS KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot kívánok! Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Észlelt-e valami problémát autójával kapcsolatban?", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Az ékszíjak elhasználtak. /Ezért is kérte ezt a gyertyák cseréje helyett./\nElső rugók töröttek, bal első ködlámpa repedt.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 12, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Csereautót ajánlott.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 5, "score_percent": 1}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Kitöltöttem a GDPR nyilatkozatot.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "20%-os szerviz akcióra hívta fel figyelmem.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Országúti segélyszolgálatot ajánlott.", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Az autóra nincs visszahívás.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 4, "score_percent": 1}}, {"HEADER": {"data": [{"answer": "2023-09-28", "question": "Date of visit:", "colNumber": 4}, {"answer": "11:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "11:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Kőhalmi Tünde, Gender: nő, Estim. Age: 25, Estim. Height: 160, Hair color: szőke, Hair Length: vállig érő, Build: átlagos, Special Characteristic: nincs", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 9, "score_percent": 1}, "Comments": {"data": [{"answer": "A kiszolgálás minősége miatt a szervizt csak ajánlani tudnám.\nA munkafelvevő elhivatott, boldognak tűnt, látszott, hogy örömmel végzi munkáját.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A látogatás során egyáltalán nem volt negatív tapasztalatom vagy élményem. Minden elvárásaimnak megfelelően történt. Fontos ügyfélnek tekintettek.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1196815 - 7606 - VARGA ÉS TÁRSA KFT. Kozármisleny_2", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Üdvözlöm! Parancsoljon!", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Van-e bármilyen észrevétele az autóval kapcsolatban?", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Első két rugó törött, első fékbetétek cseréje hamarosan javasolt, hátsó lengéscsillapítók cseréje javasolt, időszakos nagy szerviz elvégzése javasolt, gyertyák, szíjak cseréje is.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 12, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Csereautót ajánlott.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 5, "score_percent": 1}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Kitöltöttem a GDPR nyilatkozatot.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "Olajcserére, gyári fék alkatrészekre és ablaktörlő lapátokra 20% kedvezmény, ill. a munkadíjra is.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Országúti segélyszolgálatot ajánlott.", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Az autóra nincs visszahívási kampány.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 4, "score_percent": 1}}, {"HEADER": {"data": [{"answer": "2023-10-09", "question": "Date of visit:", "colNumber": 4}, {"answer": "08:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "08:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Nem volt a neve látható, a pulton is a cégnév szerepelt., Gender: Férfi, Estim. Age: 45, Estim. Height: 170, Hair color: Őszülő, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Nem volt.", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 7, "score_percent": 1}, "Comments": {"data": [{"answer": "Időpontra érkeztem, udvariasan fogadott, az adatok egyeztetését követően munkalapot állított ki, majd udvariasan tájékoztatott, a munkafolyamat várhatóidőtartamáról. Mindvégig udvarias volt.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A látogatás során nem tapasztaltam negatívumot, minden gördülékenyen és rugalmasan történt.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": "Teljes mértékben.", "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1203416 - 7612 - FX AUTÓHÁZ KFT. Nagykanizsa_2", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 2, "answer": "three answers [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 6, "score_percent": 0.857142857142857}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Üdvözlöm, miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 8, "score_percent": 0.8}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-21", "question": "Date of visit:", "colNumber": 4}, {"answer": "14:55", "question": "Start of visit:", "colNumber": 5}, {"answer": "15:25", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Kovács Márk, Gender: Férfi, Estim. Age: 30, Estim. Height: 180, Hair color: Fekete, Hair Length: Rövid, Build: Vékony, Special Characteristic: Nincs", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 0, "answer": "No [0]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 0, "answer": "No [0]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 1, "score_percent": 0.142857142857143}, "Comments": {"data": [{"answer": "Lehet félreértettem az időpontot, így 1 órával előbb értem oda, de kedvesek és rugalmasak voltak, mondták, amint lehet, megnézik.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Kértem kétszer is, de nem kaptam árajánlatot.\nAz értékesítő gyorsan letudott egy \"segíthetek\"-kel, mondtam, hogy nem, a kocsim várom és már ott sem volt. Rettenetesen meleg volt.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "No", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": "Szinte küzdeni kellett az információért.", "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185348 - 7615 - FX AUTÓHÁZ KFT. Pécs_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Easy to find, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 1, "answer": "two answers [1]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": "Az ügyfélparkoló nincs kitáblázva, vagy nem jól látható, a benti táblák nagy része nagyon kicsi és nem jól látható.", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "No", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 2, "answer": "two [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": "Nagyon meleg volt. Nem mentek a klímák.", "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 4, "score_percent": 0.571428571428571}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot, miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 0, "answer": "No [0]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Nem túl alaposan, de érdeklődött a hibajelenség után.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 0, "answer": "No [0]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": null, "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 9, "score_percent": 0.75}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Árajánlatot kétszer kértem, hogy csináljon számomra, de helyette kaptam tollat-papírt és felírhattam magamnak.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": null, "question": "The employee informed you ...", "colNumber": 69}, {"answer": "No", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 0, "answer": "none [0]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 0, "score_percent": 0}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Nem töltöttük ki a GDPR nyilatkozatot.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 0, "answer": "No [0]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-28", "question": "Date of visit:", "colNumber": 4}, {"answer": "08:25", "question": "Start of visit:", "colNumber": 5}, {"answer": "08:55", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Molnár Attila, Gender: Férfi, Estim. Age: 41, Estim. Height: 175, Hair color: Barna, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Tetoválás a jobb karon", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 0, "answer": "No [0]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 0, "answer": "No [0]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 2, "score_percent": 0.25}, "Comments": {"data": [{"answer": "Gyors szakszerű szervízt kaptam, gyári alkatrésszel, valamint felajánlották a havi 20%os alkatrész kedvezményt is.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem ajánlották az egyéb lehetőségeket, amiket ingyenesen igénybe lehetne venni.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1196813 - 7701 - VARGA ÉS TÁRSA KFT. Lánycsók_2", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Easy to find, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 1, "answer": "two answers [1]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "No", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 2, "answer": "two [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 4, "score_percent": 0.571428571428571}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Miben segíthet", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "No", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 2, "answer": "3-4 answers [2]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 9, "score_percent": 0.818181818181818}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "No", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 1, "answer": "one [1]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 2, "score_percent": 0.4}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "Havi 20% kedvezmény a gyári alkatrészekre", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 1, "score_percent": 0.25}}, {"HEADER": {"data": [{"answer": "2023-09-28", "question": "Date of visit:", "colNumber": 4}, {"answer": "13:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "13:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Filotás László, Gender: férfi, Estim. Age: 45, Estim. Height: 175, Hair color: barna, Hair Length: rövid, Build: átlagos, Special Characteristic: nincs", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 9, "score_percent": 1}, "Comments": {"data": [{"answer": "A munkafelvevő megbízható, elhivatott, szakmailag kiváló.\nUdvarias, segítőkész, magyarázatai érthetőek, világosak.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A látogatás során egyáltalán nem volt negatív tapasztalatom vagy élményem. Minden elvárásaimnak megfelelően történt. Fontos ügyfélnek tekintettek.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1197900 - 7902 - SZIGETVÁRI AUTÓHÁZ KFT._2", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Üdvözlöm, jó napot kívánok! Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Van-e bármilyen probléma, észrevétel, gond az autóval kapcsolatban?", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Első rugók és bal első ködlámpa törött, hátsó lengéscsillapítókból szivárog az olaj, motorvédő burkolat repedt, első fékbetétek cseréje javasolt, első gumik csipkések.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 12, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Alvázvédelmet ajánlott.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 5, "score_percent": 1}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Kitöltöttem a GDPR nyilatkozatot.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "20% szerviz akcióra hívta fel figyelmemet.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Országúti segélyszolgálatot javasolt.", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Az autóra nincs visszahívás.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 4, "score_percent": 1}}, {"HEADER": {"data": [{"answer": "2023-09-13", "question": "Date of visit:", "colNumber": 4}, {"answer": "14:55", "question": "Start of visit:", "colNumber": 5}, {"answer": "15:25", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Nem derült ki a neve., Gender: nő, Estim. Age: 30, Estim. Height: 165, Hair color: barna, Hair Length: rövid, Build: vékony, Special Characteristic: nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 0, "answer": "No [0]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 3, "score_percent": 0.375}, "Comments": {"data": [{"answer": "A munkafelvevő férfi és a szerelők is nagyon készségesek, lelkesek, rugalmasak voltak a munkával kapcsolatban. Miután nem találtak látható és hallható hibát az autón, behívtak a műhelybe és előttem is átnézték az autót illetve faggattak a futómű hangjáról, vezetés közbeni tapasztalatokról. Mivel a motortér átnézése után sem találtak semmit, elmentünk egy próbaútra egy rosszabb úton, hátha előjön a hiba. A szerelő nagyon meg akarta oldani a helyzetet, adott néhány tippet, hogy mire figyeljek.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem igazán negatív tapasztalat, bár egészen kényelmetlenül éreztem magam: nem kellett fizetnem az átvizsgálásért, az ügyintézőnő azt mondta, hogy ha máskor is előjön a hiba, nyugodtan keressem őket és egy alaposabb, átfogóbb átvizsgálás során a lengéscsillapítók állapotát is megnézik egy rázópadon.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185329 - 8001 - AUTÓCENTRUM Szabó Kft. Székesfehérvár_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot kívánok, miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Részletesen kikérdezett, hogy mi a probléma az autóval.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Elmondta, hogy jelenleg nem áll fenn semmiféle hiba, ha mégis előfordul ismételten, akkor nyugodtan menjek vissza és ismét megnézik az autót.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 0.916666666666667}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Menet közben kiderült, hogy egy régebbi látogatás során már regisztrálták az adataimat, így az ügyintézőnő a továbbiakban egyeztette az adataimat és aláíratott egy GDPR nyilatkozatot a további telefonos, emailes, sms-es kapcsolattartás miatt.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "A férfi ügyintéző kérdezett rá az akciókra a kolléganőjénél, ám jelenleg semmiféle akció nem fut a kereskedésben.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Legalábbis nekem erről semmit sem mondott.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 1, "score_percent": 0.333333333333333}}, {"HEADER": {"data": [{"answer": "2023-08-28", "question": "Date of visit:", "colNumber": 4}, {"answer": "11:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "11:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Mészáros István, Gender: Férfi, Estim. Age: 35, Estim. Height: 180, Hair color: Szőke, Hair Length: Rövid, Build: Erős, Special Characteristic: Nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 5, "score_percent": 0.714285714285714}, "Comments": {"data": [{"answer": "A látogatás során nem volt kiemelkedően pozitív élményem.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Összesen 50 percet tartózkodtam a szervizben, mégis 1,5 órát számoltak el.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185369 - 8003 - KŐNIG KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "No", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 2, "answer": "two [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 6, "score_percent": 0.857142857142857}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot! Ön hozta az autóját a kötelező szervizre?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 9, "score_percent": 0.9}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"score": 0, "answer": "No [0]", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-15", "question": "Date of visit:", "colNumber": 4}, {"answer": "14:15", "question": "Start of visit:", "colNumber": 5}, {"answer": "14:45", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Toldi Máté, Gender: férfi, Estim. Age: 35, Estim. Height: 170, Hair color: sötétbarna, Hair Length: rövid, Build: erős, Special Characteristic: nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 1, "answer": "Yes, but only gave me directions [1]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 4, "score_percent": 0.571428571428571}, "Comments": {"data": [{"answer": "A szerviz vezető gördülékenyen, gyakorlottan vette fel az autó adatait, tájékozódott a hibákról. Az átvizsgálás után részletesen elmondta a hibát és a javítást is.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Negatív tapasztalat nem történt a látogatás során.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185326 - 8008 - AUTÓ-BARTEX KFT. Székesfehérvár_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot kívánok, a szervizt keresi? - ezt a parkolás után, az udvaron.", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Megkérdezte, hogy milyen hibajelenségek vannak, mikor tapasztalom a hibát?", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Az ellenőrzés és centírozás után elmondta, hogy a bölcső tele van homokkal, apró kaviccsal, megszáradt sárral és ráférne az autóra egy alvázmosás. Elmondtam, hogy ezt naponta 2x megtehetném, mert a napi útvonalam miatt ilyen az autó alja.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 2, "score_percent": 0.4}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Nem töltött ki GDPR nyilatkozatot. Arról nem szólt semmit, hogy már benne vannak az adataim a rendszerben, végigkérdezett az összes adatomat: név, cím, telefonszám és ezek után egy munkalapot írtam alá.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-21", "question": "Date of visit:", "colNumber": 4}, {"answer": "12:55", "question": "Start of visit:", "colNumber": 5}, {"answer": "13:25", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Nem derült ki a neve., Gender: nő, Estim. Age: 25, Estim. Height: 165, Hair color: barna, Hair Length: középhosszú, Build: átlagos, Special Characteristic: nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 0, "answer": "No [0]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 3, "score_percent": 0.375}, "Comments": {"data": [{"answer": "A munkafelvevő nagyon gyorsan átadott a szerelőnek, akivel elmentem egy próbaútra. A szerelő közben kérdezgette a hibát, hallgatta a futómű és a kerekek hangját és ötletelt a hiba miatt. Visszatérve a műhelybe felemelte az autót és alaposan átnézte. Arra a következtetésre jutott, hogy túl keményre fújtam fel a gumikat és minden baj attól származik. Engedett le egy kicsit belőle és utamra bocsátott. Nagyon készséges, udvarias volt, nagyon felkészültnek tűnt.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Negatív tapasztalatom, élményem nem volt a látogatás során.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": "A szerelő nagyon alapos, nagyon felkészült ember benyomását kelti. Hosszú percekig kereste a hibát és közben dicsérte az autó megbízhatóságát, minőségét.", "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185376 - 8102 - MÉSZÁROS AUTÓ KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 2, "answer": "three answers [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": "Egy mellékúton található a szalon és a szerviz a város szélén egy kietlen helyen.", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": "Egy viszonylag kicsi szalonban van az újautó értékesítés és a szervizbejelentkezés is. Messziről látható táblákkal jelzik a munkafelvételt és az értékesítést.", "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 6, "score_percent": 0.857142857142857}, "Job taking up": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": null, "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "No", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 2, "answer": "3-4 answers [2]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Elkezdte felvenni a hibajelenségek leírását, közben szólt egy idősebb szerelő kollégájának, hogy megérkeztem és átadott neki.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 6, "score_percent": 0.6}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 1, "answer": "one [1]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 1, "score_percent": 0.2}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "Nem kellett várakoznom.", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Munkalapot kellett aláírnom, GDPR nyilatkozatot nem is láttam.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Nem a munkafelvevő, hanem a szerelő ellenőrizte a visszahívási kampányban érintett alkatrészt az átvizsgálás során.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 1, "score_percent": 0.333333333333333}}, {"HEADER": {"data": [{"answer": "2023-09-21", "question": "Date of visit:", "colNumber": 4}, {"answer": "08:57", "question": "Start of visit:", "colNumber": 5}, {"answer": "09:27", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Nem derült ki a neve., Gender: nő, Estim. Age: 55, Estim. Height: 155, Hair color: sötétbarna, Hair Length: középhosszú, Build: átlagos, Special Characteristic: nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 7, "score_percent": 0.777777777777778}, "Comments": {"data": [{"answer": "A munkafelvevő gyorsan felvette az adatokat, a szerelő szinte azonnal megérkezett az autóért. Kicsivel több, mint fél óra alatt átnézték az autót, a szerelő megírta a munkalapot, elkészítette a számlát és elmondta, hogy mi volt a baja az autónak. Felajánlotta, hogy a kerékcseréket náluk is elvégeztethetem, bejelentkezés alapján dolgoznak, szezonban kb 2 hetes előjegyzéssel.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A látogatás során nem történt negatív esemény, tapasztalat.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185379 - 8202 - PÁSZTI KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 0, "answer": "one or none [0]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": "GPS-szel mentem és hiába látható messziről a műhely, az egymás melletti ipari területek kerítése annyira összeolvad, hogy alig lehet megtalálni a keskeny kapubejárót a műhelyhez.", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 4, "score_percent": 0.571428571428571}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó reggelt! Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "No", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 2, "answer": "3-4 answers [2]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 0, "answer": "No [0]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Belenézett az előjegyzési naptárba és megkérdezte, hogy pontosan mi a baj, mi a panasz az autóval.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 0, "answer": "No [0]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": null, "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 6, "score_percent": 0.545454545454545}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 2, "score_percent": 0.4}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Sem munkalapot, sem GDPR nyilatkozatot nem írtam alá.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-22", "question": "Date of visit:", "colNumber": 4}, {"answer": "14:45", "question": "Start of visit:", "colNumber": 5}, {"answer": "15:15", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Galambos Brigitta, Gender: nő, Estim. Age: 40, Estim. Height: 158, Hair color: barna, Hair Length: hosszú, Build: átlagos, Special Characteristic: szemüveget viselt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 6, "score_percent": 0.857142857142857}, "Comments": {"data": [{"answer": "A dolgozók között összhangot tapasztaltam, tisztelettudóan beszéltek egymással. A munkafelvevő a szakmai kérdések tekintetében \"átadott\" Perger Gábornak. Próbaútra mentünk, hogy megtapasztalja az általam jelzett problémát, majd futómű ellenőrzésre a kocsit. A bizalmi kapcsolatot gyorsan kialakította, szakmaiságáról meggyőzött. Figyelmességének köszönhetően megtörtént az izzó- és az ablaktörlő csere. Minden alkalmazott kiegyensúlyozott és barátságos volt. Motiváltnak éreztem a csapatot!", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Semmilyen negatív élményem vagy tapasztalatom nem volt.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185380 - 8203 - PERGER ES TÁRSAI KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Miben tudok segíteni?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Részletekbe menően tett fel kérdéseket, hogy a legpontosabban be tudja határolni a problémát.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "A helyzetjelző nem világított, ajánlotta az izzó cseréjét.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 4, "score_percent": 0.8}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Kérte a forgalmi engedélyt a regisztráláshoz. A GDPR nyilatkozatot aláíratta velem.", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Hátsó ablaktörlőt ajánlott.", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Nincs visszahívásra szükség.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 2, "score_percent": 0.666666666666667}}, {"HEADER": {"data": [{"answer": "2023-09-29", "question": "Date of visit:", "colNumber": 4}, {"answer": "12:30", "question": "Start of visit:", "colNumber": 5}, {"answer": "13:00", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Tarsoly Gyula, Gender: Férfi, Estim. Age: 35, Estim. Height: 180, Hair color: Fekete, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 6, "score_percent": 0.857142857142857}, "Comments": {"data": [{"answer": "A szervizben míg megírta a munkalapot a férfi elmondta, hogy miért fontos a klíma tisztitás.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A látogatás során nem volt negatív tapasztalatom. Forgalmas hely, de mindenkivel kedvesen és udvariasan bántak.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185382 - 8207 - RING-AUTÓ KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot, miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 0.909090909090909}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": null, "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"score": 0, "answer": "No [0]", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-10-06", "question": "Date of visit:", "colNumber": 4}, {"answer": "15:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "15:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Lucz Ferdinándné, Gender: Nő, Estim. Age: 50, Estim. Height: 160, Hair color: Barna, Hair Length: Rövid, Build: Teltebb, Special Characteristic: Nem volt.", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 0, "answer": "No [0]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": "Nem volt felmerülő kérdés, rendben volt minden.", "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 6, "score_percent": 0.857142857142857}, "Comments": {"data": [{"answer": "Mindvégig udvarias és kedves volt a munkatárs és zökkenőmentes volt minden lépés.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt negatív élmény, minden rendben volt, nem éreztem negatívumot.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1203415 - 8303 - KOR-AUTÓ KFT._3", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 2, "answer": "three answers [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 6, "score_percent": 0.857142857142857}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Üdvözlöm!", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "No", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 2, "answer": "3-4 answers [2]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 9, "score_percent": 0.818181818181818}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "Téli átvizsgálásra vittem az autót, a folyadékok ellenőrzését is elvégezték.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 1, "score_percent": 0.25}}, {"HEADER": {"data": [{"answer": "2023-09-16", "question": "Date of visit:", "colNumber": 4}, {"answer": "08:00", "question": "Start of visit:", "colNumber": 5}, {"answer": "08:30", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Csuri Gyula, Gender: Férfi, Estim. Age: 65, Estim. Height: 170, Hair color: Ősz, Hair Length: Rövid, Build: Átlagis, Special Characteristic: Szemüveg", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 9, "score_percent": 1}, "Comments": {"data": [{"answer": "Pozitív a látogatás során a gyors és pontos, kedves kiszolgálás. Nagyon szuper, hogy a gyerekes ügyfelekre is gondoltak, gyereksarok játékokkal. Csak jót tudok mondani udvarias dolgozók dolgoznak ebben a szalonba.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Negatív tapasztalatom  nem volt én teljesen meg voltam elégedve mindennel.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185374 - 8403 - MARSAL KFT. Ajka_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": "Az ügyféltér tiszta a kiállított szalon autók is tiszták és rendezettek voltak.", "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó reggelt! Miben tudok segíteni?  Ön kért 8 órára  szervizet  és műszaki vizsgára időpontot?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Igen olajcsere , fékbetét csere?", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Most akcióban olajcsere 20 százalék kedvezmény.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 5, "score_percent": 1}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"score": 1, "answer": "Yes [1]", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "A míg várakoztam az új autó vásárlásához lévő akciókat és finanszírozási lehetőségeket ismertették velem.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Suzuki prémium assistance", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Igen rákérdezett, hogy nem volt visszahívásom? Rendszámom alapján megnézte a gépben.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 4, "score_percent": 1}}, {"HEADER": {"data": [{"answer": "2023-08-16", "question": "Date of visit:", "colNumber": 4}, {"answer": "12:30", "question": "Start of visit:", "colNumber": 5}, {"answer": "13:00", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: TÓTH TIBOR, Gender: férfi, Estim. Age: 28, Estim. Height: 180, Hair color: sötétbarna, Hair Length: rövid, Build: vékony, Special Characteristic: szemüveges", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 7, "score_percent": 0.875}, "Comments": {"data": [{"answer": "Nagyon jó volt tudni milyen olaj kell az autóba és erről a javítás közben kaptam tájékoztatást.\nAjánlani tudom a márkakereskedést. Nagyon kedvező áron történt a javítást.\nNagyon jó érzés volt, 13:00 volt időpontom, előbb érkeztem és egyből neki is tudtak állni a szerviznek.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Minden rendben zajlott. Minden kolléga nagyon kedves és aranyos.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185375 - 8502 - MARSAL KFT. Pápa_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "No", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 2, "answer": "two [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 6, "score_percent": 0.857142857142857}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Üdvözlöm", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Milyen szerviz lesz a gépjárművön?", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "nívó pálca cserét ami gyári kb 8.000 Ft", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 0.916666666666667}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 4, "score_percent": 0.8}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": null, "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Az autóm nem érintett kampányban.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 2, "score_percent": 0.4}}, {"HEADER": {"data": [{"answer": "2023-10-27", "question": "Date of visit:", "colNumber": 4}, {"answer": "11:30", "question": "Start of visit:", "colNumber": 5}, {"answer": "12:00", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Radványi László, Gender: férfi, Estim. Age: 30, Estim. Height: 170, Hair color: barna, Hair Length: rövid, Build: átlagos, Special Characteristic: szemüveges", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"answer": "N/A", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 1, "answer": "Yes, but only gave me directions [1]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 4, "score_percent": 0.666666666666667}, "Comments": {"data": [{"answer": "A látogatás során mindenki kedves volt, mosolygós. Kávéval kínáltak a várakozás ideje alatt.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A látogatás során egy dolgon lepődtem meg és az a számla végösszege volt. Más negatív tapasztalatom nem volt.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1206349 - 8602 - BORONGICS KFT._2", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 0, "answer": "one or none [0]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": "A szalonba belépve az értékesítő asztal van és zsúfoltan állnak bent a kiállított autók. Az értékesítő mutatta, hogy az óra alatt találom a munkásfelvételes kollegát. Aki azonnal felpattant és jött elém, udvariasan üdvözölt.", "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 4, "score_percent": 0.571428571428571}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot! Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Ózonos fertőtlenítésre érkeztem a kocsival, annyit kérdezett, hogy megnézzék-e a pollen szúrót, hogy kell- e cserélni vagy volt cserélve a 15.000-es szervizen.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 0.909090909090909}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": null, "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"score": 1, "answer": "Yes [1]", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 1, "score_percent": 0.25}}, {"HEADER": {"data": [{"answer": "2023-09-21", "question": "Date of visit:", "colNumber": 4}, {"answer": "07:25", "question": "Start of visit:", "colNumber": 5}, {"answer": "07:55", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Nem volt névtábla., Gender: Férfi, Estim. Age: 39, Estim. Height: 170, Hair color: Barna, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 7, "score_percent": 0.875}, "Comments": {"data": [{"answer": "Gyors udvarias kiszolgálásban volt részem a mai látogatás időtartalma alatt.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt negatív tapasztalatom a a mai látogatás alkalmával.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185334 - 8902 - AUTÓ-SZÁNTÓ KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 9, "score_percent": 0.818181818181818}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 4, "score_percent": 0.8}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": null, "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Országúti segélyszolgáltatást ajánlott.", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 2, "score_percent": 0.5}}, {"HEADER": {"data": [{"answer": "2023-08-09", "question": "Date of visit:", "colNumber": 4}, {"answer": "09:15", "question": "Start of visit:", "colNumber": 5}, {"answer": "09:45", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Korsos Dániel, Gender: Férfi, Estim. Age: 25, Estim. Height: 178, Hair color: Barna, Hair Length: Rövid, Build: Vékony, Special Characteristic: Szemüveges", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 0, "answer": "No [0]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 6, "score_percent": 0.666666666666667}, "Comments": {"data": [{"answer": "10 :00 volt időpontot 30 perccel előbb érkeztem és egyből el tudták kezdeni a vizsgálatot de több mint 1 órát vett igénybe mire az autót vissza kaptam.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Ellenőrzés során nem szóltak hogy ha szeretném akar az izzókat most ki tudják cserélni nem vesz sok időt igénybe viszont a biztonságos közlekedéshez szükséges beavatkozás lenne.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185351 - 9002 - GYORI AUTOKOZPONT ZRT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "No", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 2, "answer": "two [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 6, "score_percent": 0.857142857142857}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Üdvözlöm", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Szükséges javításról árajánlatot tud készíteni", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Több javítás van amit el kellene végezni a sikeres műszaki vizsgához.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 0.916666666666667}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": null, "question": "The employee informed you ...", "colNumber": 69}, {"answer": "No", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 0, "answer": "none [0]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 0, "score_percent": 0}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Nem volt ilyen", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Nem érinti az én autómat visszahívási kampány.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"score": 0, "answer": "No [0]", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": null, "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 2, "score_percent": 0.4}}, {"HEADER": {"data": [{"answer": "2023-09-01", "question": "Date of visit:", "colNumber": 4}, {"answer": "14:10", "question": "Start of visit:", "colNumber": 5}, {"answer": "14:40", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Bokán Zsanett, Gender: nő, Estim. Age: 37, Estim. Height: 170, Hair color: barna, Hair Length: hosszú, Build: sportos, Special Characteristic: nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 9, "score_percent": 1}, "Comments": {"data": [{"answer": "A szalonban az autók szépen voltak kiállítva. A munkafelvevő pultnál barátságosan köszöntöttek. Zsanett kedvesen fogadott, a munkatársak között jó munkakapcsolatot tapasztaltam. Az átvizsgálásért nem kellett fizetnem, ami gesztus értékű volt. Ügyfélbarát bánásmódban volt részem. A távirányítóm programozására is egyeztettünk időpontot. Valóban fontosnak éreztem magam. Szakmailag és emberileg egyaránt kitűnő munkatársakkal találkoztam.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Semmilyen negatív élményem vagy negatív tapasztalatom nem volt a látogatásom során.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185377 - 9005 - MOLNAR-AUTO KFT. Győr_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Szép napot!", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Megdicsérte a vezetési stílusomat, mert az 5 éves autómban még az eredeti fékek vannak. A fék cseréjét a vezetési stílus jelentősen befolyásolja.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Még kb. 5.000 km-ig jó a fék, utána cserélni kell. Megbeszéltük: a jövő év elején jövök vissza a fékbetét cseréjére.", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 12, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Nem működött a távirányítóm, ezért ajánlotta annak programozását.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 4, "score_percent": 0.8}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Fékbetétet és féktárcsát ajánlott.", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 2, "score_percent": 0.5}}, {"HEADER": {"data": [{"answer": "2023-08-24", "question": "Date of visit:", "colNumber": 4}, {"answer": "14:30", "question": "Start of visit:", "colNumber": 5}, {"answer": "15:00", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Szabó László, Gender: Férfi, Estim. Age: 52, Estim. Height: 185, Hair color: sötét/őszes, Hair Length: rövid, Build: Erős, Special Characteristic: Szemüveges", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 5, "score_percent": 0.714285714285714}, "Comments": {"data": [{"answer": "Az udvarias kiszolgálás nagyon pozitív volt, a munkafelvevő többszőr is megnézte, a szervízt végző kollegát. \nA kérésemre odafigyeltek és eleget is tettek.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt ilyen szerencsére, tényleg rég jártam ilyen szervízben ahol udvariasak és megfelelően viselkednek /odafigyelnek az emberre.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185368 - 9006 - K & K AUTOMOBIL 111 KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Üdvözölt, mivel voltak nála, hozzá tette egy pillanat és jön.", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 9, "score_percent": 0.818181818181818}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": null, "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-08-09", "question": "Date of visit:", "colNumber": 4}, {"answer": "11:50", "question": "Start of visit:", "colNumber": 5}, {"answer": "12:20", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Kárász Eszter, Gender: Nő, Estim. Age: 33, Estim. Height: 170, Hair color: Barna, Hair Length: Közép hosszú, Build: Vékony, Special Characteristic: Nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 7, "score_percent": 1}, "Comments": {"data": [{"answer": "Nagyon kedves kiszolgálás, autót együtt átnézve került a szervizbe és az adatok felvétele során kávéval kínáltak és még csokit is kaptam. Nagyon jó érzés volt a várakozás.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Minden rendben zajlott nagyon kedves kiszolgálás, nem tapasztaltam hibát.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185356 - 9007 - ICL AUTO KFT. Győr_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Üdvözlöm", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Átbeszéltük milyen javítás fog történni és mit szeretnék még elvégeztetni.", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car, What happens if something other than the original defects are revealed in the course of the work", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "Yes", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 3, "answer": "three [3]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 4, "score_percent": 0.8}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 1, "answer": "Yes [1]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "Igen", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 2, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "Pollenszűrő csere.", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Igen, ajánlott.", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Amint elhagytam a szalont telefonon tájékoztattak erről.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"score": 1, "answer": "Yes [1]", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 4, "score_percent": 1}}, {"HEADER": {"data": [{"answer": "2023-08-11", "question": "Date of visit:", "colNumber": 4}, {"answer": "14:20", "question": "Start of visit:", "colNumber": 5}, {"answer": "14:50", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Barta Zsuzsanna, Gender: nő, Estim. Age: 46, Estim. Height: 175, Hair color: szőke, Hair Length: hosszú, Build: vékony, Special Characteristic: nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 0, "answer": "No [0]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 6, "score_percent": 0.75}, "Comments": {"data": [{"answer": "Örömmel várt Zsuzsa a szalonban, ahonnét átkísért a munkafelvételre. A szerviz igényemet Zsuzsa részletesen felmérte, míg kollégája a papírokat töltötte. A várakozási idő alatt a szalonban kávéval és frissítővel kínáltak. A beszélgetés során információkat kaptam az új autókról. A beszélgetésbe Barta úr is bekapcsolódott. Kellemesen telt a várakozási idő. Az átadásra váró autó szép nagy masnival volt feldíszítve. \nCsaládias légkört tapasztaltam. Velem is éreztették: fontos vagyok!", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Negatív élményem vagy negatív tapasztalatom nem volt.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185332 - 9203 - AUTÓHÁZ-BARTA KFT._1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Üdvözlöm, szép napot!", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Érdeklődően kérdéseket tett fel a gépkocsival való elégedettségemmel kapcsolatban. Megkérdezte, volt-e valamilyen problémám?", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 1}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": "Az olaj cserét ajánlotta.", "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-08", "question": "Date of visit:", "colNumber": 4}, {"answer": "12:55", "question": "Start of visit:", "colNumber": 5}, {"answer": "13:25", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: nem volt kitűzője, Gender: nő, Estim. Age: 48, Estim. Height: 167, Hair color: barna, Hair Length: hosszú, Build: átlagos, Special Characteristic: nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 0, "answer": "No [0]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 7, "score_percent": 0.777777777777778}, "Comments": {"data": [{"answer": "A szalon parkolójában vártam, mert az ebédidő vége előtt érkeztem. A szalonból az értékesítő jött hozzám és kérte, menjek a szervízbe, már várnak. A szalon zöld környezete szépen rendben tartott.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "A munkafelvevő hölgy, miután elkészült az autóm, a pulthoz hívott. Rajtam kérte számon, hogy a szervízkönyv nincs megfelelően kitöltve. Hiányzik egy helyen a pecsét, az öt éves szervízt külön nem írták be egy másik szervízbe. Nem rögzítette senki a rozsdásodást. Mintha az én hibám lenne mindez. Stílusában kioktató és számon kérő volt. Kellemetlen beszélgetés volt, rosszul érintett. Azt éreztem, nem fogja segíteni a garanciális javításomat. Nem bíztam benne.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "No", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": "A barátságos hangvétel, az empátia hiányzott. Amennyiben ő valóban látta a hiányosságokat, kedvesen felhívhatta volna a figyelmemet rájuk.", "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185378 - 9301 - MOLNAR-AUTO KFT. Csorna_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Jó napot! Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "No", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 2, "answer": "3-4 answers [2]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 1, "answer": "Yes [1]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Megkérdezte, mióta vannak a rozsdafoltok?", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "A csomagtartón lévő rozsdafoltokat lefényképezi és a központba elküldik. Ott döntik el, garanciában javítható-e?", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 10, "score_percent": 0.833333333333333}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": null, "question": "The employee informed you ...", "colNumber": 69}, {"answer": "No", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 0, "answer": "none [0]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 0, "score_percent": 0}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-08-30", "question": "Date of visit:", "colNumber": 4}, {"answer": "14:07", "question": "Start of visit:", "colNumber": 5}, {"answer": "14:37", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: nem volt kitűzője, Gender: nő, Estim. Age: 40, Estim. Height: 158, Hair color: szőke, Hair Length: félhosszú, Build: átlagos, Special Characteristic: karjai tetováltak voltak", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 0, "answer": "No [0]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"answer": "N/A", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"answer": "N/A", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 0, "answer": "No [0]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 5, "score_percent": 0.714285714285714}, "Comments": {"data": [{"answer": "A várakozási idő alatt a szalonban dolgozó értékesítő kávéval kínált. Majd az új autókról, azok finanszírozásáról kezdtünk el beszélgetni. Így kellemesen telt a várakozási időm.", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Először jártam ebben a szervízben, nem tudtam hova kell pontosan menni. Ezért a szalonba mentem. Az értékesítőtől kaptam tájékoztatást arról, hogy a szerviz feliratú épületbe kell mennem. A munkafelvétel helyét nem jelezte információs tábla.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185372 - 9332 - LICSKAI Mihály_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 0, "answer": "No [0]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "No", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 2, "answer": "three answers [2]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 5, "score_percent": 0.714285714285714}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Köszönt, majd megkérdezte: miben segíthet?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 0, "answer": "No [0]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "No", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "No", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 2, "answer": "3-4 answers [2]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"answer": "N/A", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 0, "answer": "No [0]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": null, "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "N/A", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 6, "score_percent": 0.6}, "Pre-sale Close": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": null, "question": "The employee informed you ...", "colNumber": 69}, {"answer": "No", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "No", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 0, "answer": "none [0]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 0, "score_percent": 0}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "0-15 minutes", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": null, "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"score": 0, "answer": "No [0]", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": null, "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 0.5}, "Product recommendation": {"data": [{"score": 0, "answer": "No [0]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": null, "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": null, "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 0, "answer": "No [0]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": null, "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 0, "score_percent": 0}}, {"HEADER": {"data": [{"answer": "2023-09-08", "question": "Date of visit:", "colNumber": 4}, {"answer": "13:03", "question": "Start of visit:", "colNumber": 5}, {"answer": "13:33", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Nagy Roland, Gender: Férfi, Estim. Age: 42, Estim. Height: 165, Hair color: Barna, ősz, Hair Length: Rövid, Build: Átlagos, Special Characteristic: Nem volt", "question": "Name and description of the staff member serving you", "colNumber": 7}], "score": 0, "score_percent": 0}, "Pick-up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "In case of delay, have you been informed that the service will take longer or that additional service may have arisen along the way?", "colNumber": 76}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee inform you in detail about the contents and items of the invoice at the time of delivery?", "colNumber": 77}, {"score": 1, "answer": "Yes [1]", "question": "Have your questions been satisfactorily answered?", "colNumber": 78}, {"answer": null, "question": "Have your questions been satisfactorily answered?", "colNumber": 79}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee informed you about the next steps/upcoming service? (If not needed, the answer is N/A.)", "colNumber": 80}, {"score": 1, "answer": "Yes [1]", "question": "Did you offer to make an appointment for the next session, if necessary? (If it wasn't necessary, the answer is N/A.)", "colNumber": 81}, {"score": 2, "answer": "Yes and accompanied [2]", "question": "Has the employee informed you where the cashier is, where can you pay?", "colNumber": 82}, {"score": 1, "answer": "Yes [1]", "question": "Does the employee go out with you to pick up the car and remove the seat protectors in front of you?", "colNumber": 83}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee say goodbye politely and make eye contact?", "colNumber": 84}], "score": 9, "score_percent": 1}, "Comments": {"data": [{"answer": "Minden kérdésünkre válaszoltak, volt, amit nem tudtak rögtön elintézni és felírták az e-mail címet és telefonszámot és majd szólnak", "question": "During the visit, what was a positive experience or experience that was not asked about in the questionnaire? Please provide details.", "colNumber": 87}, {"answer": "Nem volt ilyen, meg voltunk elégedve a szolgáltatással.", "question": "During the visit, what was a negative experience or experience that the questionnaire did not ask about? Please provide details.", "colNumber": 88}, {"answer": "Yes", "question": "Did you feel yourself important during the service?", "colNumber": 89}, {"answer": null, "question": "Did you feel yourself important during the service?", "colNumber": 90}], "score": 0, "score_percent": 0}, "documents": {"data": [{"answer": "1185357 - 9407 - ICL AUTO KFT. Sopron_1", "question": "documents", "colNumber": 1}], "score": 0, "score_percent": 0}, "Environment": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Were you easy to navigate the location, was it clear where to go for the job apply?", "colNumber": 8}, {"answer": "Properly signposted, Easy to find, The guidance boards are clear, It was clean and tidy", "question": "According to the following characteristics, which are true for the external environment of the service center?", "colNumber": 9}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Properly signposted", "colNumber": 10}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - Easy to find", "colNumber": 11}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - The guidance boards are clear", "colNumber": 12}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the external environment of the service center? - It was clean and tidy", "colNumber": 13}, {"score": 3, "answer": "all answers [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 14}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 15}, {"answer": "The customer area was clean and tidy, The lighting was adequate, The temperature was right", "question": "According to the following characteristics, which are true for the internal environment of the service center?", "colNumber": 16}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The customer area was clean and tidy", "colNumber": 17}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The lighting was adequate", "colNumber": 18}, {"answer": "Yes", "question": "According to the following characteristics, which are true for the internal environment of the service center? - The temperature was right", "colNumber": 19}, {"score": 3, "answer": "all [3]", "question": "How many answer options did you select in the previous question?", "colNumber": 20}, {"answer": null, "question": "How many answer options did you select in the previous question?", "colNumber": 21}], "score": 7, "score_percent": 1}, "Job taking up": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 32}, {"answer": "Miben segíthetek?", "question": "Did the employee use a welcome introductory sentence at the beginning of the conversation? ( Think of things like, \"Hello, how can I help?\", \"What would you like?\")", "colNumber": 33}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear a name badge or did they have a nameplate on the table/counter?", "colNumber": 34}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee wear uniforms or did they look businesslike?", "colNumber": 35}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee talk to you while making eye contact?", "colNumber": 36}, {"answer": "He was professionally prepared, He behaved confidently but not patronisingly, He was polite and empathetic, His wording was appropriate and understandable, His speaking pace and volume were adequate", "question": "What points characterized the employee's behavior?", "colNumber": 37}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was professionally prepared", "colNumber": 38}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He behaved confidently but not patronisingly", "colNumber": 39}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - He was polite and empathetic", "colNumber": 40}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His wording was appropriate and understandable", "colNumber": 41}, {"answer": "Yes", "question": "What points characterized the employee's behavior? - His speaking pace and volume were adequate", "colNumber": 42}, {"score": 3, "answer": "all [3]", "question": "How many answer options have you selected in the above question?", "colNumber": 43}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee ignore other inappropriate activities during the service?", "colNumber": 44}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 45}, {"answer": null, "question": "Did the employee represent the company? (He ignored statements such as \"I don't think it's worth having it serviced by us either, because it's expensive\" or, You can buy parts much cheaper in xy place).", "colNumber": 46}, {"score": 0, "answer": "No [0]", "question": "Was you offered a place during recruitment? (If this was not possible, the answer is N/A.)", "colNumber": 47}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 48}, {"answer": "Elmondta, pontosan mit fognak csinálni", "question": "Did the employee show interest during the conversation, so did he ask about your needs and ask questions about them?", "colNumber": 49}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 50}, {"answer": "Autó ellenőrzése, gépre rakása", "question": "Did the employee give suggestions for necessary interventions in relation to your car? (If not needed, the answer is N/A.)", "colNumber": 51}], "score": 11, "score_percent": 0.916666666666667}, "Pre-sale Close": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employee first prepare an estimated quote for factory parts/products?", "colNumber": 66}, {"score": 0, "answer": "No [0]", "question": "Did the employee recommend any other products or services?", "colNumber": 67}, {"answer": null, "question": "Did the employee recommend any other products or services?", "colNumber": 68}, {"answer": "about the duration of the service, About the estimated pick-up time of the car", "question": "The employee informed you ...", "colNumber": 69}, {"answer": "Yes", "question": "The employee informed you ... - about the duration of the service", "colNumber": 70}, {"answer": "Yes", "question": "The employee informed you ... - About the estimated pick-up time of the car", "colNumber": 71}, {"answer": "No", "question": "The employee informed you ... - What happens if something other than the original defects are revealed in the course of the work", "colNumber": 72}, {"score": 2, "answer": "two [2]", "question": "How many answer options have you selected for the above question?", "colNumber": 73}], "score": 3, "score_percent": 0.6}, "Customer reception": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Have you been noticed for 2-3 minutes after entering, either by making eye contact or saying hello?", "colNumber": 24}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 25}, {"answer": "N/A", "question": "How long did you have to wait? (If you didn't have to wait, the answer is N/A)", "colNumber": 26}, {"answer": "N/A", "question": "In case of appointment delay, have you been informed of the length of the wait? (If you didn't have to wait, the answer is N/A.)", "colNumber": 27}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 28}, {"answer": "N/A", "question": "Did the worker tell you that they registered your data in the system? (If you are already a customer of the service, the answer is N/A.)", "colNumber": 29}], "score": 1, "score_percent": 1}, "Product recommendation": {"data": [{"score": 1, "answer": "Yes [1]", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 54}, {"answer": "assistance szolgáltatást", "question": "Did the employeedraw attention to the related product or promotion?", "colNumber": 55}, {"score": 1, "answer": "Yes [1]", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 56}, {"answer": "Assistant szolgáltatás", "question": "Did the employee recommend additional Suzuki products or services suitable for your car? E.g.: Roadside assistance, Extended warranty, Suzuki Casco+, Genuine Suzuki parts, etc.", "colNumber": 57}, {"score": 1, "answer": "Yes [1]", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 58}, {"answer": "Kinyomtatott kampányértesítőt.", "question": "Has the employee checked the current recall campaign for your car in the system and informed you about it?", "colNumber": 59}, {"answer": "N/A", "question": "Have you received a quotation for additional services? (If no other services are recommended, the answer is N/A.)", "colNumber": 60}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 61}, {"answer": "N/A", "question": "Did the employee mention Suzuki Connect to you? (If you already own it or don't own an S-Cross model manufactured after October 2021, the answer is N/A.)", "colNumber": 62}, {"answer": "N/A", "question": "If you have Suzuki Connect, have you asked for feedback about your experience so far? (If you don't have the service, the answer is N/A.)", "colNumber": 63}], "score": 3, "score_percent": 1}}, {"HEADER": {"data": [{"answer": "2023-09-25", "question": "Date of visit:", "colNumber": 4}, {"answer": "10:58", "question": "Start of visit:", "colNumber": 5}, {"answer": "11:28", "question": "End of visit:", "colNumber": 6}, {"answer": "Name: Sipos Balázs, Gender: férfi, Estim. Age: 40, Estim. Height: 180, Hair